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💙 Remote Patient Care Advocate – Specialty Support (Pennsylvania) | Great Pay + Full Benefits

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Job Description

We are currently seeking compassionate and dedicated individuals to join our healthcare support team as Remote Patient Care Advocates (Specialty Division). This role is specifically available to applicants located in Pennsylvania and offers the perfect opportunity to build a meaningful career in healthcare while enjoying the flexibility and convenience of working from home.

As a Patient Care Advocate, you will play a key role in assisting patients who require specialty medications and services. You’ll provide guidance, education, and personalized support to ensure patients can access and manage the treatments they need. This position is more than just a job—it’s a chance to make a positive impact in the lives of patients every single day.

If you are empathetic, detail-oriented, and motivated to provide exceptional service, this role will allow you to combine your people skills with the stability of a competitive salary, comprehensive benefits, and a remote lifestyle.

Key Responsibilities

As a Remote Patient Care Advocate, your daily responsibilities will include:

Assisting patients with specialty medication access, renewals, and insurance requirements.

Guiding patients through enrollment processes for specialty programs.

Answering patient questions with empathy, professionalism, and clarity.

Coordinating with pharmacists, nurses, and other healthcare professionals to ensure continuity of care.

Documenting patient interactions and updating medical records accurately.

Supporting patients in understanding treatment plans, side effects, and proper medication usage.

Working within compliance guidelines to protect patient privacy and adhere to HIPAA standards.

This role is patient-focused and requires both careful attention to detail and strong interpersonal skills. You’ll often be the first point of contact for patients and caregivers who may be under stress, so your empathy and professionalism will make all the difference.

Skills & Requirements

We believe the right candidate combines compassion with professionalism. While healthcare or pharmacy experience is preferred, we welcome applicants with transferable skills and the willingness to learn.

Residency in Pennsylvania (required).

High school diploma or equivalent (Bachelor’s degree a plus).

Previous experience in customer service, patient support, healthcare, or insurance preferred.

Strong verbal and written communication skills.

Proficiency with computers, electronic health systems, and data entry.

Ability to multitask, prioritize, and manage time effectively in a remote setting.

High level of empathy, patience, and professionalism when working with patients and caregivers.

Commitment to confidentiality and compliance with healthcare regulations.

Salary & Benefits

We recognize and reward the hard work of our team members by offering a competitive salary and a comprehensive benefits package.

Salary Range: $22 – $32 per hour (depending on experience).

Health Insurance: Medical, dental, and vision coverage for you and your family.

Paid Time Off (PTO): Generous vacation days, paid holidays, and sick leave.

Retirement Plan: 401(k) with company match to help you plan for the future.

Work From Home Flexibility: 100% remote—no commute, no office stress.

Career Growth: Opportunities to move into senior advocacy, nursing, or administrative leadership roles.

Wellness Programs: Access to telehealth services, employee assistance programs, and mental health resources.

Technology Support: Equipment or reimbursements provided to set up your home office.

We believe in creating a work environment where our employees feel valued, supported, and secure—not just in their jobs, but also in their long-term well-being.

Why Join Us?

Joining our team as a Remote Patient Care Advocate means you’ll become part of a mission-driven organization dedicated to improving healthcare access. This isn’t just about answering calls—it’s about being a trusted guide for patients navigating their treatment journey.

Here’s why our employees love working with us:

Purposeful Work: Every day, you’ll make a difference in someone’s health and quality of life.

Supportive Team: Even though we work remotely, we stay connected through strong communication and collaboration.

Work-Life Balance: Flexible scheduling allows you to manage personal responsibilities while building your career.

Growth Opportunities: We invest in professional development through training and career advancement programs.

If you’re passionate about helping people and want a career that is both rewarding and stable, this role is an excellent fit.

Who Should Apply?

This position is ideal for:

Individuals with prior customer service or healthcare support experience who want to transition into a meaningful career in patient care.

Compassionate communicators who enjoy supporting patients in need.

Those seeking a work-from-home job with strong salary and benefits.

Applicants in Pennsylvania who are ready to start a career in healthcare.

Whether you’re experienced in healthcare or simply passionate about helping others, we encourage you to apply.

âś… Apply Now

We are hiring immediately! If you’re ready to join a team where your work directly improves lives, apply today to become a Remote Patient Care Advocate, Specialty (Pennsylvania).

Take the next step in your career while enjoying flexibility, stability, and the chance to make a real difference—all from the comfort of your home.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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