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Account Administrator

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About the position

Responsibilities

  • Responsible for proposal and renewal rating process and presentations that include the calculation of rates, broker fees, and premium comparisons in a timely and accurate manner.
  • Required to review and proofread all documents submitted to internal departments to ensure accurate benefit administration according to contract or custom benefits.
  • Required to act on behalf of the sales rep to provide accurate information and quality customer service to groups in a timely manner.
  • Explains benefit options and underwriting regulations associated with group sales and enrollment.
  • Maintain accurate system information for key performance areas.
  • Liaise with groups/brokers and refer issues and questions to the appropriate internal subject matter experts.
  • Manage high email volumes and respond to emails/inquiries within service level agreements.
  • Coordinate travel, meeting schedules, and materials for sales representative/s and assist with meetings as requested.
  • Maintains the office setting by ordering supplies, light maintenance and cleaning and opening and closing the office space.
  • Conduct in person or virtual group administrator meetings.
  • Assist with service and retention of existing groups.
  • May require lifting, bending, and loading supplies and small office equipment up to 50 pounds.
  • Travel may be required.

Requirements

  • Must have experience with working multiple projects, prioritizing, tracking workload and meeting deadlines.
  • Proficient with Microsoft Office and Adobe.
  • Strong excel experience necessary for data analytics and development of new spreadsheets with formulas is required.
  • Excellent organizational skills and professionalism.
  • Ability to read, comprehend and follow both verbal and written instruction is required.
  • The ability to set daily and weekly work goals is required.
  • The ability to self-direct with high self-accountability is required.
  • Exceptionally high level of attention to detail; extremely well-organized.
  • Strong time management skills with a sense of urgency and the ability to prioritize multiple tasks in a fast-paced environment.
  • Exceptional communication skills, both verbal and written; an engaging personality in person and on the phone.
  • Ability to make in person presentations for a variety of audiences.
  • A team player; highly committed to the overall success of the team.
  • A strong customer (both internal and external) focus and consistent follow through on commitments.
  • Technology savvy and comfortable learning new systems.
  • Requires the ability to successfully handle a heavy workload in a high-pressure environment with a high volume of email, electronic messaging, and phone interruptions while meeting deadlines.
  • Must have and maintain a valid Driving License.
  • Must sign a non-compete agreement.

Nice-to-haves

  • Prior experience with health insurance or Blue Cross Blue Shield of Kansas experience is preferred.

Benefits

  • Base pay is only one component of your competitive Total Rewards package.
  • Incentive pay program (EPIP).
  • Health/Vision/Dental insurance.
  • 6 weeks paid parental leave for new mothers and fathers.
  • Fertility/Adoption assistance.
  • 2 weeks paid caregiver leave.
  • 5% 401(k) plan matching.
  • Tuition reimbursement.
  • Health & fitness benefits, discounts and resources.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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