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Airbnb Responder - available all hours

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We’re looking for a highly responsive and detail-oriented Airbnb Responder to manage guest communications and reservation tasks for multiple short-term rental properties. This role is essential in ensuring a smooth and professional guest experience from inquiry to post-checkout. MUST be available 24/7 to respond to guest inquiries.

Responsible for:

- Respond to inquiries & booking requests fast

- Answer pre-booking questions (location, rules, amenities)

- Send check-in info (WiFi, parking, entry instructions)

- Communicate w/ guests during stay (issues, questions, etc.)

- Coordinate early check-in/late checkout if possible

- Send checkout instructions + thank-you message

- Handle complaints or problems quickly & professionally

- Coordinate w/ cleaners or maintenance for issues

- Mediate any guest conflicts if needed

- Open/respond to Airbnb Resolution Center cases

- Accept, decline, or modify bookings

- Block/unblock calendar dates for maintenance or personal use

- Adjust pricing if that’s part of the role

- Monitor calendar to avoid double bookings

- Confirm turnovers w/ cleaning crew

- Notify boots on the ground about low supplies (toilet paper, soap, etc.)

- Keep digital guidebook or listing info updated

- Request reviews after guest checkout Reply to guest reviews professionally Flag unfair or policy-breaking reviews to Airbnb

- Give monthly updates

- Suggest ways to improve guest experience

- Update listing copy or photos if that’s in scope

- Available 24/7 is KEY

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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