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Airline Schedule Change Coordinator (Remote Opportunity)

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About the positionThe Airline Schedule Change Coordinator at ALG Vacations plays a crucial role in assisting customers whose flights have been affected by airline-initiated schedule changes. This remote position involves direct interaction with customers and travel agents through calls and emails, ensuring that their travel plans are adjusted smoothly and efficiently. The coordinator will utilize various airline and reservation systems to manage changes, provide support to team members, and maintain high standards of customer service.Responsibilities? Answer calls and emails via InContact phone system for schedule change skills assigned,? Utilize all airline computer systems to review PNR's, sell flights, price options, and work queues,? Utilize ALG reservation system to enter comments, send confirmations and update flight changes,? Inform Supervisors of customer issues impacting delivery of end-to-end service,? Provide feedback to Supervisors on escalation issues or feedback on system errors,? Work with other departments as needed to resolve schedule change issues when required,? Work with airline partners via email and phone to confirm or inquire on schedule change options,? Provide assistance via an internal phone queue to team members needing assistance with airline systems,? Meet established metrics,? Utilize Microsoft Teams, Zendesk, other tools for communication, policies and problem solving,? Maintain informational sheets for airline processes and other tracking sheets as needed,? Assist Service Skyteam customers on voluntary and involuntary changesRequirements? High school diploma or general education degree (GED); and at least one-year related experience and/or training; or equivalent combination of education and experience,? Experience with an airline system preferred,? Knowledge of MS office,? Experience with internal reservation systems a plus,? Strong understanding of customer service, including customer needs assessment and evaluation of customer satisfaction,? Ability to problem solve, including identifying issues and evaluating options,? Ability to work independently and as part of a team,? Detail oriented,? Active listening skills,? Strong judgement and decision-making skills,? Superior communication skills, both verbal and writtenNice-to-haves? Experience with internal reservation systems,? Knowledge of airline processesBenefits? Travel Perks and Benefits for both ALG Vacations and Hyatt,? Medical, Dental and Vision Insurance,? Basic Life Insurance,? Short- & Long-Term Disability,? Paid Parental Leave,? Corporate Wellness Program,? Travel Discounts & Deals,? Paid Time Off & Holidays,? 401(k) Plan with Company MatchApply Job!For more such jobs please click here!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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