Appointment Scheduler

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<strong>Job Summary<br><br></strong>The Appointment Scheduler plays a key role in ensuring efficient and accurate patient scheduling for St. Cloud Orthopedics. This position is responsible for coordinating appointments both over the phone and in person—scheduling new patients, follow-up visits, post-operative appointments, and rechecks in alignment with provider availability and clinic protocols. The role is critical in creating a positive experience for patients, serving as a key point of contact before and after their visit, and supporting the seamless flow of care within the clinic.<br><br><strong>Essential Duties<br><br></strong><ul><li>Schedule new and established patient appointments (including post-surgical, re-exams, and new conditions) via phone or in-person.</li><li>Review information from patients and referring clinics to prioritize appointment needs, consulting with medical personnel when necessary.</li><li>Maintain a smooth and efficient flow of physician schedules, identifying and communicating any concerns.</li><li>Follow up with patients who missed appointments and assist with rescheduling.</li><li>Request and coordinate medical records, imaging, and other documentation needed for appointments.</li><li>Handle patient and physician inquiries professionally and in alignment with clinic policies.</li><li>Perform weekly department tasks and assist with other duties as assigned. </li><li>Acts as a back up to the Front Desk team as needed. <br><br></li></ul><strong>Education And Experience<br><br></strong><ul><li>High School Diploma or GED required.</li><li>Working knowledge of medical terminology strongly preferred.<br><br></li></ul><strong>Knowledge, Abilities And Skills<br><br></strong><ul><li>Proficient with scheduling systems, multi-line phone systems, and standard office equipment.</li><li>Strong communication skills; clear and courteous telephone and in-person interactions.</li><li>Familiarity with medical terminology and basic healthcare procedures.</li><li>Ability to follow oral and written instructions accurately.</li><li>Effective organizational skills and attention to detail.</li><li>Strong computer skills<br><br></li></ul><strong>PHYSICAL AND MENTAL DEMANDS<br><br></strong><ul><li>Sitting: Regularly (majority of shift at a desk or workstation)</li><li>Typing/Keyboard Use: Regularly (extensive computer use required for scheduling and documentation)</li><li> Speaking Clearly: Regularly (communicating with patients and staff via phone and in-person)</li><li>Hearing – Conversation: Regularly (listening to patients, providers, and team members)</li><li>Seeing – Near Vision: Regularly (reading schedules, patient charts, computer screens)</li><li>Reaching/Stretching: Occasionally (reaching for documents or office equipment)</li><li>Lifting/Carrying: Occasionally (up to 10-15 lbs, such as files or office supplies)</li><li>Walking/Standing: Occasionally (moving within the clinic to retrieve documents or coordinate with other departments)</li><li>Work performed primarily in an office environment; fast-paced with frequent multitasking.</li></ul>

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