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Assistant Service Center Manager

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Thrive with Us
At Ivy Lane Corp, a Valvoline Instant Oil ChangeSM (VIOC) franchisee, we believe that people make the difference. We affirm this principle daily by adopting a safety culture that safeguards our team members and customers. Our distinctive drive-thru oil change service allows you to remain in your car throughout the process. Moreover, we have heightened safety procedures in line with CDC recommendations. Our mission is to serve and gain the confidence of our local communities while supporting each other.
If you're searching for a part-time job with adaptable hours or a full-time career with excellent progression opportunities, VIOC offers it all. With an acclaimed training program and a commitment to transparent and fair values, we're dedicated to assisting you in your career journey.
Your Role
In your important role as Assistant Manager, you will combine managerial and technical expertise to guide, develop, and train others in delivering exceptional customer service. Diversity defines every day. You'll be actively engaging with your team and customers, finding the best solutions for their vehicle's needs, and building customer loyalty. You'll find satisfaction in playing a role in your team members' achievements. If you are ready for taking charge, we're here to support you in accelerating your career.
  • Deliver a warm, welcoming greeting to each guest creating a positive initial impression
  • Develop trust and encourage repeat, loyal customers
  • Collaborate with the Service Center Manager (SCM) in daily operations and supervision of the service center
  • Handle inventory, labor management, and service center's financial performance
  • Understand and comply with Environmental, Health & Safety (EH&S) regulations and other company policies
  • Inspire, guide, and train the team for their progress
  • Assist in maintaining a neat, well-ordered service center and ensure a safe and secure workspace
  • Demonstrate exceptional customer service leadership
Your Contribution
  • You are amiable and willing to contribute to a customer-centric team
  • You possess effective interpersonal and oral communication skills
  • You can perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
  • You understand cash management, facility and safety control procedures and practices
  • You can occasionally lift up to 50 pounds
  • Able to stand for long durations and climb stairs
  • Have full mobility, can twist, stoop, and bend
  • Own a high school diploma or equivalent
  • Previous supervisory experience or related experience/training is preferred
Our Offer:
  • Competitive remuneration & adaptable work schedule
  • On-the-job mentoring
  • Biweekly payments
  • Company-provided uniforms and tools
  • We encourage internal promotions – a commitment we deeply care about
  • No late night shifts
  • Paid leaves and holidays*
  • Medical, dental, vision, and 401(k) savings plans*
*Rules and regulations apply, and benefits might vary depending on the location

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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