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Atlassian SME (Remote) ID-22169

Company Overview

Dutch Ridge Consulting Group (DRCG) is a U.S. Small Business Administration (SBA) Certified Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides high-level delivery and expertise in DevSecOps, Strategic Planning, Project Administration, Information Technology Solutioning, Systems Integration, and Requirements Delivery in support of six Federal and State Agencies across ten U.S. locations.

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In support of our core customers, we provide Cybersecurity Engineering and Operations; Core Enterprise Systems O&M Support; Networking; Engineering; Security System and Network Administration Services; Configuration Management; Cybersecurity and Information Assurance (IA) Services; Service Desk Management; COMSEC and Cryptographic Management; Database Management; Insider Threat Prevention and Detection; Cyber Threat Intelligence; Risk Management; and Business Process Reengineering.

Description
Seeking a Atlassian SME to design, configure, and administer an enterprise Atlassian solution to meet organizational requirements in support of a government division with a mission to equip law enforcement, national security, and intelligence community partners with criminal justice information. The Atlassian SME will provide subject matter expert level technical knowledge, analysis, and deliver tiered support for Atlassian tools, user permissions, security configurations, and ensure the tools are aligned with organizational requirements and workflows.

The ideal candidate will:

  • Serve as subject matter expert with extensive enterprise experience with the Atlassian Tools Suite (e.g., Jira, Confluence, Bitbucket, Bamboo) across a large enterprise to include troubleshooting, configuration, and administration experience.
  • Provide subject matter expert level technical knowledge, analysis, and provide tiered support for Atlassian tools, managing user permissions, security configurations, and ensuring the tools are aligned with organizational requirements.
  • Participate, as needed, in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.
  • Work collaboratively, across teams, to drive key initiatives.
  • Adapt to organizational policies and priorities.
  • Follow SAFe Agile principles and practices, including iterative development, continuous delivery, and collaboration.



Requirements

  • 7 years of hands-on experience with the Atlassian tool suite (e.g., Jira, Confluence, Bitbucket, Bamboo) at the enterprise level, including configuration, administration, and troubleshooting.
  • 5 years of experience in managing, configuring, and customizing Atlassian products for large organizations, ensuring scalability, performance optimization, and adherence to enterprise best practices
  • Demonstrated experience in integrating Atlassian tools with other enterprise systems (e.g., CI/CD pipelines, version control systems) and automating processes using tools such as Jira Automation, scripts, and REST
  • 2 years of experience in leading a team of administrators and providing tiered support for Atlassian tools, managing user permissions, security configurations, and ensuring the tools are aligned with organizational requirements and
  • A bachelor's or master's degree in computer science, Information Systems, or a related technical field,
  • Excellent communication and training skills.
  • Secret clearance is required.



Location

Remote

Note: Client is based in Clarksburg, West Virginia. Equipment and badging requirements may require travel to client site for this purpose.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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