Bingo Chat Moderator ID-8092

About Playtech...

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

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Ready to level up your career?

Playtech Managed Services is looking for a proactive Chat Moderator with strong communication skills.

Job Description

Your influential mission. You will...

  • Engage in text-based online chats as a chat moderator
  • Welcome and engage players as they enter chat rooms, encourage participation, and foster a friendly atmosphere
  • Build rapport and develop long-lasting relationships with the players
  • Maintain the solid reputation of our brand
  • Meet performance targets and contribute to the overall success of the chat room
  • Establish and maintain positive relationships with players through open communication
  • Provide regular updates on promotions, personalized services, and site-related information
  • Ensure players follow chat room etiquette guidelines
  • Assist players with information regarding the games and the mini-games
  • Host scheduled chat games to entertain players

Qualifications

Components for success. You...

  • Have fluency in English
  • Possess excellent communication, computer, and time management skills
  • Are available to work on shifts
  • Can build trust and positive relationships with customers through consistent engagement and interactive communication
  • Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere
  • Are diplomatic, patient, and able to handle demanding situations
  • Can work independently and within a team, prioritizing tasks effectively
  • You'll get extra points for...
  • Having previous experience in online customer support
  • Thrive in a culture that values…
  • The option to work remotely from any town or city in Bulgaria allows our employees to relish their flexibility. Additionally, they can attend fully remote job training
  • Contribution and achievements by offering performance bonuses and ample opportunities for internal growth
  • Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, and food, travel, and wellness allowances
  • Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge
  • Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals
  • Celebrating life events with additional bonuses such as newlywed, and baby bonuses

Bingo Chat Moderator ID-8092

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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