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<br><span>At American Express, our culture is built on a 175-year history of innovation, shared </span><span>values</span><span> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.<br><br></span><span>Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</span><p><span><span><strong>How will you make an impact in this role?<br></strong></span></span></p><ul><li><p><span><span>Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.<br></span></span></p></li><li><p><span><span>Ensure all Commercial Clients receive Global Servicing Network Customer Service, processing organizational/client enquiries regarding BTA products and services for the Singapore and Hong Kong market.<br></span></span></p></li><li><p><span><span>Liaise with clients via phone and email to deliver exceptional service embracing the servicing ethos, Relationship Care®.<br></span></span></p></li><li><p><span><span>Monitor and prioritize workflows to ensure targets and service standards are met.<br></span></span></p></li><li><p><span><span>Build expertise in reconciliation process and payments and conduct ongoing training with clients.<br></span></span></p></li><li><p><span><span>Regular client contact via email/phone to check understanding of the reconciliation process and payments are arranged on time.<br></span></span></p></li><li><p><span><span>Following up with re-educating clients that are late in submitting payment.<br></span></span></p></li><li><p><span><span>Build subject matter expertise and knowledge by proactively engaging in production service delivery<br></span></span></p></li><li><p><span><span>Timely and responsive reaction to customer queries with other Amex business units and develop relationship networking for the long-term benefit of the client.<br></span></span></p></li><li><p><span><span>Escalate relevant relationship issues to Senior and Team Leader.<br></span></span></p></li><li><p><span><span>Always observe privacy act when dealing with customers.<br></span></span></p></li><li><p><span><span>Ensure set of aging, quality and productivity targets are met.<br></span></span></p><p> </p><p> </p></li></ul><p><span><span><strong>Preferred Skills:<br></strong></span></span></p><ul><li><p><span><span>Excellent written and verbal communication, listening and probing skills<br></span></span></p></li><li><p><span><span>Self-sufficient and self-motivated work ethic,<br></span></span></p></li><li><p><span><span>Strong organizational skills and ability to work as part of a team to achieve goals<br></span></span></p></li><li><p><span><span>Proven experience with negotiating/problem solving<br></span></span></p></li><li><p><span><span>Ability to work within a busy and demanding team environment<br></span></span></p></li><li><p><span><span>Strong interpersonal and networking skills<br></span></span></p></li><li><p><span><span>Commitment to the highest level of customer service.<br></span></span></p></li><li><p><span><span>Analytical and problem-solving skills<br></span></span></p></li><li><p><span><span>Ability to identify and act on issues which may impact this customer experience<br></span></span></p></li><li><p><span><span>Ability to manage own priorities<br></span></span></p></li><li><p><span><span>Ability to maintain composure under pressure in a demanding environment<br></span></span></p></li><li><p><span><span>Required languages – English. Cantonese / Mandarin will be an advantage<br></span></span></p></li><li><p><span><span>Delivers to our customers and shareholders<br></span></span></p></li><li><p><span><span>Works well in teams and co-operates across departments<br></span></span></p></li><li><p><span><span>Builds and leverages relationships</span></span></p></li></ul><span></span><span><br></span><span></span><span><br></span><span><br><br></span><span>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</span><ul><li><span>Competitive base salaries </span></li><li><span>Bonus incentives </span></li><li><span>Support for financial-well-being and retirement </span></li><li><span>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) </span></li><li><span>Flexible working model with hybrid or onsite arrangements depending on role and business need </span></li><li><span>Generous paid parental leave policies (depending on your location) </span></li><li><span>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </span></li><li><span>Free and confidential counseling support through our Healthy Minds program </span></li><li><span>Career development and training opportunities<br></span></li></ul><span>Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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