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Call Center Associate ID-17060

Join our rockstar team at 1-800 Contacts!

Are you ready to make a difference in an industry that’s all about empowering people to see clearly? At SeekWell (parent company of 1-800 Contacts, Luna, and Hello Eyes), we’re always on the lookout for passionate, innovative individuals who thrive helping others and want to be part of a company that truly puts the customer first.

We are continuously accepting resumes for our Customer Department. If you think you’re a great fit, send us your resume! We’ll reach out when your skills match an open position. We hire frequently, so if you’re awesome, there’s a good chance you’ll hear from us soon!

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Who we are

At SeekWell, our goal is simple: make it easier for people to access the vision care they need. For almost 30 years, 1-800 Contacts has led the charge with legendary, award-winning service, and we’re continuing that legacy through innovation, top-notch products, and businesses that make customers cheer. And optometrists? Well, let’s just say we keep them on their toes!

We’re proud to be backed by KKR, one of the world’s largest private equity firms, but it’s our people who make us great.

Why you'll love us

For over 30 years, 1-800 Contacts has excelled in simplifying the process of getting contact lenses, while making it affordable and hassle-free. AND, we empower our team to make it happen—without jumping through hoops or asking for permission. Our employees rave about our culture, our commitment to customer satisfaction, and how every day brings a new opportunity to WOW someone.

This isn’t your average call center job; it’s a career where you can thrive, grow, and be part of a winning team.

Sound like you? Apply now, and let's see if we’re a perfect fit

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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