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Call Center Inbound Customer Service Team Member - *REMOTE* ID-10558

The Opportunity
? *Must live in/near Tulsa, OK. Training is on-site in Tulsa for at least three weeks, then remote work from home (WFH) is an option after meeting attendance and performance goals
...
Inbound call center Customer Support. If you have a passion for providing an exceptional customer experience, you can contribute to our world-class level of customer satisfaction. We need to talk! This position is the first line of contact for customers nationwide, helping reunite people with their missing pets. We answer 24/7, 365 days a year.

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What You?ll Do:
? Reassure the caller who may be panicked about their missing fur-baby.
? Serve as Avantive Solutions' frontline team to help reunite pets with their pet parents.
? Provide a positive experience for our customers.
? Be part of a collaborative team and culture that offers advancement opportunities.
? Adhere to daily schedules to manage inbound calls. (Daily phone calls may increase during peak periods.)
? Day and evening schedules available ? we hire to a specific shift.

Why You?ll Love Working Here

We are committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You?ll enjoy?
? Competitive salary based on experience - $14.50 an hour base to start.
? Paid time off and paid holidays
? Medical Insurance benefits, including no-cost virtual doctor visits.
? Dental, Vision, Paid Life Insurance, and Pet Insurance
? 401K with company match
? Career advancement opportunities ?we love to promote from within!
? Fun and motivating work environment
? Casual dress

What You?ll Bring:
? Previous call center experience is REQUIRED.
? High School diploma or GED required.
? If remote, a quiet designated work area at home. This role is not a substitute for childcare, elder care, side gigs, etc.
? Ability to pass a drug screen and federal background check upon hire.

The Team

Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we?re the frontline for some of the most recognized companies in pet care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities!

We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer.

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

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