Call Center Representative ID-4537

December 24, 2024

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

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Job opportunities:

Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Inbound Sales Representative-share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have qualifications

Two years of post-secondary education or higher
Instead of the above, two years of relevant work experience
Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Bilingual positions are also available; must be fluent in Spanish (speak and read)

Training starts: May 2023

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

Designated workspace free from noise and other distractions
Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Progressive hardware you receive needs to be connected to a surge protector
High-speed internet access is at your expense unless otherwise required by law

Compensation

$19.50 or $21.00 per hour depending on the role you are selected for
Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours
Performance-based rewards

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.