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Call Center Technician I (Remote ) US ONLY ID-10621

PerunHR is seeking a dedicated and reliable Call Center Technician I to join our remote team in the United States. This entry-level position is ideal for individuals who are eager to provide excellent customer support and technical assistance. As a Call Center Technician, you will play a vital role in troubleshooting and resolving customer issues, ensuring high levels of satisfaction, and contributing to the overall success of our support team.

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Responsibilities:

  • Respond to inbound calls, emails, and chats from customers with technical inquiries.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Provide step-by-step instructions and solutions to customers to ensure proper system functioning.
  • Maintain detailed records of customer interactions and technical issues in the system.
  • Collaborate with team members to identify recurring issues and recommend improvements.
  • Adhere to company policies, service level agreements (SLAs), and escalation procedures.

Requirements:

  • High school diploma or equivalent (Associate's degree preferred).
  • Previous customer service or technical support experience is a plus.
  • Strong problem-solving skills and technical aptitude.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently in a remote environment with minimal supervision.
  • Comfortable using remote support tools and learning new software.

Benefits:

  • Competitive salary.
  • Flexible remote work environment.
  • Opportunities for career growth and professional development.
  • Paid time off and holidays.

Health Insurance:

  • Comprehensive health, dental, and vision insurance packages to support the well-being of you and your family.

Why Join Us?
At PerunHR, we foster a culture of teamwork, continuous learning, and innovation. We are committed to providing a supportive environment where you can grow and succeed. As a remote company, we offer flexibility and a great work-life balance. Join our diverse team and make a difference in providing top-tier support to customers nationwide.

How to Apply:
If you’re ready to take the next step in your career and join a dynamic team, please submit your resume and a brief cover letter outlining your relevant experience. We look forward to hearing from you!

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