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<div style="text-align:center;"><strong><span style="font-size:26px;"><span style="font-family:Verdana, Geneva, sans-serif;">Call Recording Analyst </span></span><br><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:24px;">(Work from Home)</span></span></strong><br> <div style="list-style-type:disc;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Call Recording Analyst is responsible for reviewing and analyzing recorded calls of assigned clients in the call tracking account to provide stats on inbound calls and monitoring interactions, providing insights, and delivering tips to enhance the potential new patient conversion rates. You will be required to understand the end goal and create plans or strategies to achieve the desired result. This may involve daily routine tasks as well as innovation and self-learning.</span></span></span></span></span></span></span></span></div><br><span style="font-size:14px;"><span style="font-family:Verdana, Geneva, sans-serif;"><strong>Duties and Responsibilities</strong></span></span><ul><li style="list-style-type:disc;text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Preparing Call review reports within given deadlines</span></span></span></span></span></span></span></span></li><li style="list-style-type:disc;text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Maintaining standards and accuracy of outputs</span></span></span></span></span></span></span></span></li><li style="list-style-type:disc;text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Support to enhance the assigned clients' new patient conversion rate</span></span></span></span></span></span></span></span></li></ul><div style="list-style-type:disc;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:14px;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="background-color:#ffffff;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Role Expectations: </span></span></span></span></span></span></span></span></div><ul><li style="text-align:left;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:12px;"><b><span style="background:#FFFFFF;">Attention to Detail:</span></b><span style="background:#FFFFFF;"> Ensuring accurate and thorough review of inbound calls, including adherence to established guidelines and precise tagging in the call tracking app.</span></span></span></li><li style="text-align:left;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:12px;"><b><span style="background:#FFFFFF;">Data Analysis Skills:</span></b><span style="background:#FFFFFF;"> Proficiency in analyzing call data, calculating conversion rates, and updating relevant statistics, graphs, and reports.</span></span></span></li><li style="text-align:left;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:12px;"><b><span style="background:#FFFFFF;">Insight Generation:</span></b><span style="background:#FFFFFF;"> Ability to select and provide valuable insights on a set number of new patient calls, both booked and not booked, based on the analysis.</span></span></span></li><li style="text-align:left;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:12px;"><b><span style="background:#FFFFFF;">Time Management: </span></b><span style="white-space:pre-wrap;"><span style="background:#FFFFFF;">Efficiently managing time to review calls, update reports, and meet deadlines consistently.</span></span></span></span></li><li style="text-align:left;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:12px;"><span style="white-space:pre-wrap;"><b><span style="background:#FFFFFF;">Problem-Solving Skills: </span></b><span style="background:#FFFFFF;">Capability to identify trends, issues, or areas of improvement in call handling and suggest solutions or recommendations to enhance performance.</span></span></span></span></li><li style="text-align:left;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:12px;"><span style="white-space:pre-wrap;"><b><span style="background:#FFFFFF;"><span style="color:#000000;">Learning and Research:</span></span></b></span></span></span> <span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:12px;"><span style="white-space:pre-wrap;"><span style="background:#FFFFFF;"><span style="color:#000000;">Continuously engage in self-research and learning to improve your knowledge and abilities necessary to run the product successfully</span></span></span></span></span></li></ul><h2><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-size:14px;"><strong>Work Hours & Expectations</strong></span></span></h2><ul><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Since BizyCorp serves US clients, the role requires flexibility within a specific time frame:</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Work Schedule Commitment: You will be required to cover 8 hours anytime between 7:00 AM and 7:00 PM (Sri Lanka Standard Time). </span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Note: Working 8 hours a day is a must. (The schedule is to be decided based on the requirements of the role and the company policies)</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">You must work additional hours based on requirements (if needed only.)</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">This schedule may require adjusting your daily routine, so consider your comfort with late-night or early-morning work.</span></span></li></ul><h2><span style="font-size:14px;"><span style="font-family:Verdana, Geneva, sans-serif;"><strong>Benefits</strong></span></span></h2><ul><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">BizyCorp offers a compelling package:</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Flexibility: Schedule your 8-hour workday within the specified time frame.</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Work-from-Home: Enjoy the convenience of remote work.</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">EPF/ETF: Enrollment in Sri Lanka’s employee provident and trust funds.</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Legal Compliance: Adherence to the Sri Lankan Shop and Office Act.</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Salary: Starting at <strong>70,000 LKR</strong> (including basic pay and allowances), with a potential increment after a 6-month probation.</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Additional Perks include: Paid leave, selected training/certification programs, and performance-based annual rewards.</span></span></li><li style="text-align:left;"><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;">Global Exposure: Work with international clients and a diverse team of 250+ employees worldwide.</span></span></li></ul><div style="text-align:left;"></div><p><span style="font-size:12px;"><span style="font-family:Verdana, Geneva, sans-serif;"><strong><em>We do not offer part-time roles, so we only apply if you are serious about committing your full-time commitment to our company.</em></strong></span></span></p><div style="text-align:left;"></div></div>
