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Chat/Email Support Executive – Part-Time Shift

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Job Summary

Progressive Technology is seeking a customer-focused and tech-savvy Chat/Email Support Executive to provide real-time assistance to our customers via email and live chat platforms. This is a part-time, work-from-home opportunity ideal for individuals who are excellent communicators, fast learners, and committed to delivering exceptional customer service. You will be the first point of contact for our clients, helping them resolve issues, answer queries, and enhance their overall experience with our products and services.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via chat and email.

  • Troubleshoot issues and provide accurate, valid, and complete information using appropriate tools and resources.

  • Escalate unresolved issues to relevant departments while maintaining ownership until resolution.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Document customer interactions, feedback, and problem resolutions accurately.

  • Follow communication guidelines and best practices in all interactions.

  • Manage multiple chats and emails efficiently during assigned shifts.

Required Skills and Qualifications

  • Strong written communication skills in English (spelling, grammar, tone).

  • Ability to handle multiple conversations at once with composure and efficiency.

  • Proficient in using computers, email platforms, and chat tools.

  • Customer-oriented mindset with problem-solving skills.

  • Typing speed of at least 35-40 words per minute with accuracy.

  • Basic understanding of customer service software and ticketing systems is a plus.

Experience

  • Minimum 6 months of experience in a customer service, chat support, or email support role preferred.

  • Freshers with excellent English and a willingness to learn are also encouraged to apply.

Working Hours

  • Shift: Part-Time (4 to 6 hours per day)

  • Timing: Flexible, with preference for evening or weekend availability

  • Work Mode: Remote / Work from Home

Knowledge, Skills, and Abilities

  • Comfortable working independently and meeting deadlines.

  • Ability to maintain confidentiality of customer and company information.

  • Basic technical understanding of internet browsers, apps, and common troubleshooting steps.

  • Team player who is adaptable, dependable, and detail-oriented.

Benefits

  • Work-from-home convenience with flexible scheduling

  • Performance-based bonuses and incentives

  • Ongoing training and skill development programs

  • Part-time structure perfect for students, stay-at-home parents, or those seeking additional income

  • Supportive virtual team environment and management

Why Join Progressive Technology?

At Progressive Technology, we are redefining digital customer engagement. Join a company that values growth, flexibility, and work-life balance. Whether you are starting your career or looking for meaningful part-time work, you will find a rewarding experience with us. Our commitment to excellence and innovation makes us a trusted name in the remote workforce industry.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter to us with the subject line Application for Chat/Email Support Executive – Part-Time.
Shortlisted candidates will be contacted for a quick online interview and typing assessment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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