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Claims Adjuster Trainee

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Job Title: Claims Adjuster Trainee
Reports to: Claims Manager
Direct Reports: None
Location: Jacksonville Office Location
Position type: Full Time
Business Hours of Operation: Monday-Thursday, 8:00AM-6:00PM and Friday, 8:00AM-5:00PM
FLSA Status: Exempt, Salaried
Who We Are:
Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a vibrant and encouraging team where you can be a part of delivering the insurance experience that people deserve. Think Ahead. Think Olympus.
What Olympus Offers:
At Olympus our White-Glove service extends to our team members! We offer employer-sponsored medical, dental, and vision plans, along with company-paid life insurance and short- and long-term disability coverage. Secure your future with our 401K plan that includes up to 4% company match.
Enjoy a welcoming employee breakroom, paid time off, paid holidays, pet insurance, company discount programs, and opportunities for educational and professional development. With many additional perks, we’re committed to supporting your health, happiness, and career growth!
Job Summary
The Claims Adjuster Trainee will successfully complete training related to licensing, policy, systems, process, and customer service. This role will begin with lower complexity claims and progress as skills develop as well as assist policyholders throughout the claims lifecycle.
Essential Duties and Responsibilities
  • Verifies facts of loss and pertinent information to analyze and confirm coverage.
  • Establishes case reserves as soon as practical, monitor and adjust accordingly.
  • Submits timely reserve and payment approval requests as appropriate.
  • Explains and appropriately respond to insureds, public adjusters, attorneys, and contractors during telephone contacts.
  • Contacts the appropriate parties to obtain any needed information, provide timely investigation status updates, explain settlements and/or ultimate claim disposition.
  • Timely login to the phone system and be available for calls.
  • Submits required letters and communications to management for approval.
  • Applies negotiation skills to effectuate direct resolution of disputed claims.
  • Identifies and refers claims with subrogation potential to the subrogation department.
  • Identifies and refers cases with potential NICB fraud indicators.
  • Virtually investigates and resolve claims, as appropriate, with the use of video technology.
  • Complies with best practices and all statutory requirements.
  • Available to work outside normal business hours for catastrophic events as it pertains to the business.
Please note these duties and responsibilities are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications (Education/Experience)
  • Must hold a valid Florida 620 All Lines Adjuster license or obtain within 14 Calendar days from start of employment.
  • High School graduate, college degree or related business experience preferred.
  • 0-3 years of Florida property claims handling experience.
  • Automation proficiency preferred; Microsoft Office, Claims Management System
Skills
  • Strong analytical, organizational, negotiation and communication skills.
  • Ability to work independently, multi-task and adapt to frequent priority changes.
  • Ability to plan, prioritize workload, and coordinate multiple tasks and projects.
  • Possess strong customer service skills and can address customer escalations.
  • Microsoft Office skills (including MS Word, PowerPoint, and Excel)
EEOC Compliance
Olympus Insurance Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based upon race, religion, color, national origin, sex, age, sexual orientation, gender identity, status of an individual with a disability, veteran status or any other characteristics protected by federal, state or local law.
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