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Claims - Field Claims Representative

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<strong>Make a difference with a career in insurance<br><br></strong>At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.<br><br>If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.<br><br><strong>Build your future with us <br><br></strong>The Field Claims department is currently seeking Field Claims Representatives to service the territory surrounding: Phoenix, AZ<strong>. </strong> <strong>The candidate is required to reside within the territory.<br><br></strong>This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.<br><br><strong><strong>Be Ready To:<br><br></strong></strong><ul><li> complete thorough claim investigations </li><li> interview insureds, claimants, and witnesses </li><li> consult police and hospital records </li><li> evaluate claim facts and policy coverage </li><li> inspect property and auto damages and write repair estimates </li><li> prepare reports of findings and secure settlements with insureds and claimants </li><li> use claims-handling software, company car and mobile applications to adjust loss in a paperless environment </li><li> provide superior and professional customer service </li><li> once eligible, become a certified and active Arbitration Panelist <br><br></li></ul><strong><strong>To Be An Entry Level Claims Representative: <br><br></strong></strong><strong> Salary: </strong> The pay range for this position is <strong>$55,000 - $76,000</strong> annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.<br><br><strong><strong>Be Equipped With:<br><br></strong></strong><ul><li> be available and communicative during your regular business hours </li><li> a desire to learn about the insurance industry and provide a great customer experience </li><li> the ability to work unsupervised </li><li> excellent verbal and written communication skills </li><li> strong interpersonal skills </li><li> excellent problem-solving, negotiation, organizational and prioritization skills </li><li> preparedness to follow-up with others in a timely manner </li><li> a valid driver’s license <br><br></li></ul><strong><strong> Bring Education Or Experience From: <br><br></strong></strong><ul><li> a bachelor’s degree </li><li> AINS, AIC, or CPCU designations preferred <br><br></li></ul><strong><strong> Benefits In Addition To Compensation Include: <br><br></strong></strong><ul><li> company car </li><li> company stock options, including Restricted Share Units and Incentive based stock options </li><li> paid time off (PTO) </li><li> 401K with 6% company match <br><br></li></ul><strong><strong>To Be An Experienced Claims Representative:<br><br></strong></strong><strong> Salary: </strong> The pay range for this position is <strong>$62,000- $90,000 </strong>annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.<br><br><strong><strong>Be Equipped With:<br><br></strong></strong><ul><li> be available and communicative during your regular business hours </li><li> multi-line claims experience preferred </li><li> ability to completely assess auto, property, and bodily injury type damages </li><li> capacity to work unsupervised </li><li> excellent verbal and written communication skills </li><li> strong interpersonal skills </li><li> excellent problem-solving, negotiation, organizational, and prioritization skills </li><li> preparedness to follow-up with others in a timely manner </li><li> a valid driver’s license <br><br></li></ul><strong><strong> Bring Education Or Experience From: <br><br></strong></strong><ul><li> one or more years of claims handling experience </li><li> AINS, AIC, or CPCU designations preferred </li><li> bachelor’s degree or equivalent experience required <br><br></li></ul><strong><strong> Benefits In Addition To Compensation Include: <br><br></strong></strong><ul><li> company car </li><li> company stock options, including Restricted Share Units and Incentive based stock options </li><li> paid time off (PTO) </li><li> 401K with 6% company match <br><br></li></ul><strong>Enhance your talents<br><br></strong>Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.<br><br><strong><strong> Enjoy Benefits And Amenities <br><br></strong></strong>Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.<br><br>Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.<br><br><strong>Embrace a diverse team<br><br></strong>As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More.<br><br>US-AZ-Phoenix

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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