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Claims Representative/Senior Claims Representative

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<strong>Be Here. Be Great. </strong>Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.<br><br>At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.<br><br>Are you a problem-solver with a passion for helping others? Do you thrive in fast-paced environments where every day brings a new challenge? Join Great American Insurance Group as a Claims Representative/Senior Claims Representative, where you'll be at the forefront of delivering exceptional customer service and making a real impact in our customers' lives. If you're ready to take your career to the next level, we want to hear from you!<br><br>Great American's Corporate Claims Resolution Services team receives a variety of claims from several of Great American’s divisions involving property, general liability, professional liability, ocean marine, commercial auto, employer’s liability, aviation, and employment practices liability, in addition to handling Great American legacy claims.<br><br>Claims Resolution Services is searching for a candidate that is motivated to learn more about the insurance industry and is eager to continue or start a career in claims. This position will be required to work a hybrid schedule out of our downtown Cincinnati office.<br><br><strong>Essential Job Functions And Responsibilities<br><br></strong><ul><li>Investigate and maintain claims, including gathering information related to the claim, such as accident reports, statements from involved parties, photos, estimates, and any necessary documentation.</li><li>Evaluate the details of the claim, including policy coverage, the extent of damages, and liability.</li><li>Serve as the main point of contact on each claim for policyholders, agents, legal representatives, and other involved parties. Provide updates on the status of the claim, answer questions, and explain the claims process via both verbal and formal written communication. This includes conveying simple to moderately complex information (coverage, decision, outcomes, etc.) to all appropriate parties and maintaining a professional demeanor in all situations.</li><li>Negotiate settlements with claimants or their representatives.</li><li>Maintain detailed and accurate records of all communications, investigations, and decisions related to the claim. This documentation is essential for ensuring compliance with company policies and legal requirements.</li><li>Collaborate with other departments, such as legal, underwriting, or special investigation units, to resolve claims. In Claims Resolution Services, a Claims Representative/Senior Claims Representative also collaborates with Divisional leaders on complex claims.</li><li>Ensure that all claims are handled in line with industry regulations and company guidelines. This includes staying updated on relevant laws and best practices. Complying with and adhering to each state’s handling requirements is an essential job function.</li><li>Deliver excellent customer service by being responsive, empathetic, and professional. Exceptional customer service helps to maintain the company’s reputation and customer satisfaction.</li><li>Performs other duties as assigned.<br><br></li></ul><strong>Job Requirements<br><br></strong><ul><li>Education: Bachelor’s Degree or equivalent experience.</li><li>Field of Study: Liberal Arts, Business or a related discipline.</li><li>Experience: Generally, 6 months to 3 years of related experience.<br><br></li></ul><strong>Business Unit<br><br></strong>Corporate Claims<br><br><strong>Benefits<br><br></strong>Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.<br><br>We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.<br><br>Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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