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Client Service Representative (Customer Services) - Remote ID-10868

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

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About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

    • Handle customer inquiries via phone, email, and chat per SOPs.
    • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
    • Escalate and assign issues to relevant departments as needed.
    • Log, review, and follow up on customer requests and resolutions.
    • Investigate, research, and provide accurate solutions.
    • Maintain and update customer records during interactions.
    • Achieve KPIs for client-facing time, call quality, and occupancy.
    • Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
    • Clarify charges, generate statements, and process billing adjustments.
    • Handle service cancellations, applying retention strategies and resolutions.
    • Complete cancellations training and apply retention strategies as part of daily responsibilities.

Requirements

What we are looking for:

  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
  • Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks.
  • Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time
  • 1-2 years' experience of customer services in B2C focused financial and banking services industry
  • Knowledge of the United States credit industry including credit cards, line of credit, personal loans
  • Customer first orientation and being empathetic to their needs
  • Excellent communication skills and solution-oriented mindset
  • Hunger to learn and equip self with TCP’s technological suite

Benefits

What’s in it for you:

  • An opportunity to become a part of leading US based credit repair service provider
  • Fulltime-Permanent role
  • 100% Remote Work + Great Work Environment
  • Base Salary: $4/hr
  • Employee development, Management training, coaching & upskilling.
  • Flexible Accruing Paid Time Off
  • Company Holidays
  • Birthday Time Off
  • Eligible for health benefits after one (01) year of association

 

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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