Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Operates an Infinity Ultracomm/G-3 Communication Network engaged in providing services for Raritan Bay Medical Center to include Perth Amboy and Old Bridge Divisions.
Responsibilities
A day in the life of a Customer Service Operator at Hackensack Meridian Health includes:
- Operates an Amtelco Infinity/G-3 communication call center engaged in providing services for Raritan Bay Medical Center to include Perth Amboy/Old Bridge Divisions and Physicians Answering Service.
- Answers incoming Medical Center calls to Include internal and external calls for Perth Amboy and Old Bridge Division. Screens calls according to Medical Center policies.
- Answers Physicians Answering Service calls with answer phrase displayed on screen, types messages given by caller, dispatches messages by calling physician/office and patching physicians/patients.
- Uses Directory for both Divisions, Physicians Accounts, Physicians Office Numbers, Beeper Numbers and other Directory listings.
- Dials outgoing calls for in-house personnel that cannot dial directly and screen calls as required.
- Uses Network Paging System to beep In- house personnel, administrative personnel and physicians on answering service.
- Overhead Paging
- Digital Pagers
- Alpha Numeric Messages to Pagers & Cell Phones
- Handles patient information calls after hours, in accordance with Hospital policies. Follows HIPAA regulations ensuring patient confidentiality.
- Answers Service Consultation line, takes consult information then notifies the physician on-call according to the specialty and service schedule.
- Process calls for Language Interpreter, Obtains information then contacts outside company or in-house interpreter. Completes form to include name of caller language needed and interpreters number. Maintains and accurately updates information.
- Maintains and updates specials accurately with information requested by physician which includes doctor on-call, office hours and a covering physician.
- Assures all messages taken are dispatched to the physician/office accurately. Locates physician which includes doctor on-call, office hours and covering physician.
- Takes changes for permanent information.
- Hospital Directory: updates &deletions
- Answering Service: changes in account information.
- Completes tickets for on-call personnel, Renal and for international calls. Responsibilities during emergency situation
- Initiates codes by paging overhead, beeping on-call personnel and notifying the appropriate departments.
- Completes forms for Code Blue, Code Red, Code Heart, Rapid Response, Code Stroke, Code Green, Code Orange, Code Elopement, Disaster and Bomb Threat.
- Responds to Code Red by reading printout on screen with location, calling fire department on direct line and notifying appropriate department.
- Recognizes and reports malfunction of equipment in need of repair.
- Reports system problems with Verizon, Avaya, Amtelco, USA Mobility to supervisor or telephone coordinator.
- Notifies physician when office number is not forwarded to service. Calls Verizon to assist with call-forwarding problems.
- Maintains Ultra Comm to ensure lines are idle and ready to transmit. Monitors Fax Machine to ensure accurate transmission of on-call schedules.
- Performs other assignments as requested by Communications Supervisor.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs or experience.
- Must include customer service relations experience, typing skills of 30 wpm, one year experience with a central computer/communication based system.
If you feel that the above description speaks directly to your strengths and capabilities, then please today!
Compensation
Starting at $18.36 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
- Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
- Experience: Years of relevant work experience.
- Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
- Skills: Demonstrated proficiency in relevant skills and competencies.
- Geographic Location: Cost of living and market rates for the specific location.
- Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
- Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
