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Communication Officer

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<b style="color: inherit;font-style: normal;text-indent: 0.0px;"><u><font>Communications Officer  - Emergency Management - Goldendale, WA - Full-Time- <b style="font-weight: bold;color: inherit;font-style: normal;text-indent: 0.0px;"><u><font>Non-Exempt -</font></u></b> Salary set by the Union, Step 1-4, $24.47 - $30.01/ Hr.  Open until filled.</font></u></b><span style="font-style: normal;text-indent: 0.0px;color: inherit;"> </span> <br><p>Receives and prioritizes emergency and non-emergency calls from the public and dispatches appropriate police, fire or emergency units when needed and monitors units in the field.  Operates multi-frequency radio equipment, computer terminal and associated data recording equipment to retrieve, enter, receive and/or transmit law enforcement and public safety information.</p><ol style="margin-bottom: 3.0pt;"><li>Receives and evaluates incoming emergency calls from the public or agencies served and requests medical information, geographic locations or other pertinent information in order to dispatch appropriate police, fire or emergency units or provide agencies with information necessary for such assistance.<li>Receives inquiries and provides information and assistance to the public; refers complaints, reports of incidents and other matters as appropriate to patrol deputies or command personnel.   Responsible for completing numerous out going calls on own initiative and at the direction of others.<li>Assure that thorough and accurate information is taken so that proper action can be taken.  Have basic knowledge of criminal and civil law.<li>Operates computer, radio, telephone, paging systems, tape recorders and other related communications equipment.  Responsible for radio procedures as prescribed by F.C.C.<li>Ability within six months to become certified on ACCESS/WACIC computer consoles to make inquiries or entries of relevant law enforcement data such as vehicle registration, identifications, criminal records, warrants, outstanding and stolen property.  Capability and speed to retrieve information from terminal when requested by field officers.<li>Maintains log of all radio transmissions, phone calls and action taken.  Must accurately reflect all business performed while on duty.  Ability to spell and compose comprehensive statements. <li>Responsible for a complaint form that reflects nature of complaint and all relevant information available which will aid the officer and/or agency in resolving the complaint.<li>Monitors the activities and location of police, fire and emergency units in the field and maintains radio contact if necessary.   Know the whereabouts of all officers in the field and anticipate potential dangers to those officers; ability to calmly and efficiently pursue the prescribed course of action when the situation dictates.<li>Responsible for relaying and receiving critical information to units working for/with the Klickitat County Emergency Management Department (KCSO, Washington State Patrol, Game and Fisheries patrols, etc.).  Also, to cooperate and coordinate efforts for other agencies operating on the common radio frequency (Wasco County, Sherman County, Oregon State Patrol, Hood River County, etc.)<li>Responsible for assisting walk-in traffic from various social and economical backgrounds at counter by taking complaint information and/or directing persons to proper agencies.<li>Performs a variety of clerical duties, including typing forms and reports and filing records.<li>Performs other duties as assigned.</ol><ul style="margin-bottom: 3.0pt;"><li>Knowledge of local public agencies in general and of the law enforcement, fire and emergency departments served. Basic law enforcement principles and techniques in crime prevention, investigation, apprehension, rules of evidence and other relevant aspects of law enforcement. Medical and first aid to assess the nature of incoming calls and dispatch the appropriate units. Local geography, streets, buildings and landmarks in the County and the ability to read maps. Ability to learn and carry out explicit orders and to follow critical sequences of procedures. Operate the telephone, radio and related communications equipment in a clear, well-modulated voice using good diction. Exercise independent judgment in evaluating, prioritizing and acting upon routine and emergency requests and the ability to handle several situations simultaneously. Maintain accurate records of assigned activities and operations. Communicate firmly, courteously, tactfully and with respect for the rights of citizens. Physically perform the essential functions of the job.</ul><p> </p><ul style="margin-bottom: 3.0pt;"><li>Any equivalent combination of education and experience that provides the applicant with the required knowledge, skills, and abilities to perform this job.  A typical way to obtain the knowledge and abilities would be:</ul><ul><li style="margin-left: 40.0px;"><p>High School diploma or G.E.D., and one year of work experience in emergency or health services, law enforcement or a related field with experience receiving, evaluating, transmitting and monitoring emergency requests via telephone or radio preferred.</p></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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