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Community and Marketing Manager

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Salary: $78,000 + Medical Benefits, 401K, ST Disability, Unlimited PTO, Fully Remote Position

Location:

100% remote, with occasional optional travel for team-building and/or growth opportunities. The applicant must be a U.S. citizen and a resident of Ohio, Texas, Kansas, Michigan, Maryland, Virginia or Utah.

Values:

Note that we have a specific culture that we are very passionate about.

Cyberstar - A Culture of Compassion

At Cyberstar, we are serious about our Core Values:

  • Win Together

  • Gets It Done Right

  • Constant Improvement

In order to lead with our core values, we are dedicated to our culture. Empathy, kindness, compassion and adaptivity are foundational values. We take care of each other and celebrate individuality, lead with respect, and celebrate our successes - both professional and personal. Our humility leads us in our teamwork, paving the way for perseverance, agility and innovation - making each of us supportive solutionists. In doing this, we will always win - together.

About the role:

Has advanced skills and experience in creating, growing, and optimizing digital communities, with a strong background in marketing, engagement, and cross-functional program development. Demonstrates ability to independently own and evolve community strategy, content curation, advanced analytics/reporting, and process optimization. Excels in cross-team collaboration and drives the community’s contribution to broader business goals.

Core job responsibilities:

  • Independently launch, grow, and oversee our industry-facing community on Circle.so, setting direction and creating a welcoming, engaged digital space.

  • Own the community content calendar: curate, create, and promote expert content; champion user-generated content.

  • Support Sales and Product marketing needs with creative, value-focused marketing assets as needed

  • Lead planning and facilitation of community events (digital and in-person) and lead company presence at industry conferences; identify and execute engagement experiments.

  • Increase company presence on LinkedIn, Reddit, and industry channels; create and distribute original and curated content.

  • Identify, document, and optimize all key community and marketing processes (onboarding, campaigning, moderation, reporting).

  • Define, track, and regularly report on core KPIs for both community and marketing efforts; use analytics to recommend improvements.

  • Serve as the key feedback loop between community members and the internal team, sharing actionable insights with Product, Success, and Marketing.

  • Coach and mentor junior teammates in the community function and provide informal guidance when needed, but note this position is not currently direct line management.

Minimum qualifications:

  • Demonstrated expertise in building, engaging, and moderating online communities and/or managing digital marketing initiatives. For example, independently managing a professional community (e.g., Circle, Slack, Discord, Reddit), or running audience engagement campaigns for a brand, association, or SaaS platform.

  • Proficient in digital content planning, curation, and campaign execution across multiple channels, especially LinkedIn and Reddit.

  • Experience with visual design and content creation tools (Canva, Adobe creative suite or similar)

  • Strong track record of creating, documenting, and refining scalable community or marketing processes (e.g., onboarding, moderation, event workflows, reporting, or content calendars).

  • Comfortable with data: identifies, tracks, and communicates engagement metrics and KPIs to influence strategy and decision-making.

  • Proactive in cross-functional collaboration with Product, Marketing, Success, and external stakeholders.

  • Exceptional communication, facilitation, and organizational skills; able to foster participation, build consensus, and keep projects moving independently.

  • Creative thinker with a proactive, problem-solving approach—comfortable “building from zero,” iterating, and adapting in a fast-changing environment.

Preferred qualifications:

  • Hands-on experience launching, growing, and actively shaping digital communities—ideally on platforms like Circle, Slack, Discord, or relevant industry forums/Reddit.

  • Demonstrated ability to design and facilitate both virtual and in-person events (such as AMAs, webinars, conferences, or community meetups).

  • Experience supporting brand marketing efforts—including content strategy, campaign execution, and thought leadership—within a SaaS or technology company.

  • Prior experience coaching or mentoring less-experienced colleagues in community, social media, or marketing functions.

  • Familiarity with marketing analytics platforms (e.g. Google Analytics) or experience compiling executive reports for engagement, reach, and growth.

  • Background working within regulated industries (e.g. government, cybersecurity, medical) or U.S. military a plus.

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