Crew - UP to $12 an hour ID-19272
About the position
At AMC, we are passionate about movies and dedicated to providing our guests with an exceptional experience. As a Crew member, you will play a vital role in delivering superior service while connecting with our guests and supporting our financial goals. This position offers a unique opportunity to build strong communication, leadership, and time management skills in a fun and dynamic environment. You will enjoy perks such as free popcorn daily, half off eats and drinks, flexible schedules, and the ability to work with friends. Most importantly, you will have access to free movies at any of our theatres nationwide! Your responsibilities will include providing excellent guest service, maintaining a calm demeanor to deter disruptive conduct, and effectively multitasking in a fast-paced environment. You will greet guests, tear and scan tickets, check IDs, and answer questions courteously. Additionally, you will be responsible for completing transactions accurately, ensuring the security of cash and tickets, and enforcing the movie ratings system. You will also maintain the cleanliness of the theatre, perform custodial duties, and monitor auditoriums for quality and audience behavior. At AMC, we pride ourselves on our commitment to diversity and inclusion, ensuring that we provide the latest and greatest experience for our guests and associates. We lead by example, take responsibility for our results, and strive to create a positive work environment. If you are motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you!
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Responsibilities
- Exhibit excellent guest service skills.
- Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
- Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.
- Work effectively with supervisors and co-workers.
- Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
- Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
- Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
- Ensure the security of all cash, receipts and tickets.
- Enforce the movie ratings system courteously and effectively. Uphold 'zero tolerance' policy in regard to ID checking.
- Distribute, ensure proper working order of, and understand how to operate Assisted Moviegoing Equipment.
- Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
- Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.
- Control access to the theatre.
- Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
- Perform daily stocking and maintenance duties.
- Ability to work and meet deadlines with minimal supervision.
- Follow all procedures to ensure a safe work environment, as well as the safety of our guests.
- Follow instructions on safe use of all chemicals/cleaning materials.
- Uphold AMC's Business Practice Standards and ensure compliance with company programs.
- Maintain regular personal attendance for all scheduled shifts.
- Assist with other Crew functions and perform other duties as directed.
Requirements
- Standing, walking, lifting, twisting, and bending on a frequent basis.
- Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).
Benefits
- Free popcorn daily
- Half off eats and drinks
- Flexible schedules
- Ability to work with friends
- Free movies at any of our theatres nationwide