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Customer Care Process Manager (Remote) ID-23643

The Customer Care Process Manager (Remote) will support our Endoscopy Repairs Team, focusing on process and stakeholder management rather than direct people leadership. In this role, you'll drive continuous improvement initiatives aligned with the strategic pillars of the Repairs organization. Your responsibilities will include leading efforts in process optimization, standardization, and operational excellence—all aimed at enhancing customer value, supporting sustainable operations, and enabling talent development.

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  • Lead Strategic Process Improvements: Identify, design, and execute process improvement initiatives that drive efficiency, productivity, and business impact.
  • Champion Change Management: Guide teams through change by leading adoption efforts, aligning stakeholders, and ensuring long-term success of implemented improvements.
  • Collaborate Cross-Functionally: Partner with key business units to understand challenges, gather requirements, and co-create solutions that enhance operations and customer outcomes.
  • Drive Data-Driven Decisions: Analyze workflows and operational data to uncover inefficiencies, implement sustainable solutions, and monitor performance against KPIs.
  • Facilitate Workshops & Engagements: Lead process mapping sessions, improvement workshops, and stakeholder meetings to foster collaboration and accelerate project progress.
  • Execute and Monitor Projects: Manage strategic projects end-to-end by forming the right teams, coordinating tasks, and ensuring timely delivery and alignment with goals.
  • Promote Innovation and Best Practices: Conduct benchmarking and research to integrate best-in-class approaches and continuous improvement methodologies into daily operations.
  • Communicate Progress & Insights: Regularly report to leadership on initiative status, key challenges, and achievements, translating findings into actionable insights.

What You Need

Required Qualifications

  • Bachelor’s degree in business or related field
  • 4 years of work experience customer facing, sales related experience or continuous improvement role

Preferred Qualifications

  • Experience leading or managing projects
  • Experience with ERP system such as SAP or related system

$77,200 - 160,800 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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