Customer Care Representative I - Remote/within 50 miles of Charleston, SC ID-7028

January 14, 2025

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

This is a Remote position but candidates must reside within 50 miles of Charleston, SC.

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Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations.
Meet or exceed the Customer Care Representative quality and productivity goals assigned by management.
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Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems.
Provide support by performing additional duties and tasks as needed or assigned.
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Keep customers aware of changes in bank services, practices and other factors affecting their account relationship.
Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies.
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COMPETENCIES

Strong knowledge of banking procedures.
Patience, ability to remain calm even when the customers are stressed or upset.
Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely.
Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution.