Customer Experience Champion - Remote Work ID-5092

December 28, 2024

Description

Join Verizon and step into a career where innovation meets opportunity. At Verizon, we empower how people live, work, and play by connecting them to what brings them joy. As part of our Customer Experience (CX) team, you’ll have the chance to create exceptional customer experiences while making a tangible impact on their lives.

If you thrive on solving problems, meeting sales goals, and building connections, this role is for you.

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What You’ll Be Doing

As a member of the Customer Experience (CX) team, you will:

Deliver exceptional customer service by resolving customer concerns with a focus on first-contact resolution.
Handle billing inquiries, troubleshoot technical issues, and address device-related questions of varying complexity.
Identify sales opportunities on every call by introducing Verizon’s phone, home internet, and other services.
Meet and exceed monthly sales and retention targets.
Serve as a Verizon brand ambassador, highlighting the benefits of our products and services to ensure customer loyalty.
Utilize systems and tools effectively to manage customer accounts and resolve issues efficiently.
Participate in onsite training, team meetings, and periodic collaboration events.

What We’re Looking For

To be successful in this role, you should have:

Minimum Qualifications:

Bachelor’s degree or at least 1 year of customer service experience.
At least 1 year of sales experience with a proven track record of meeting revenue goals.
Experience resolving escalated customer concerns, billing issues, and product Q&A.
Availability to work flexible schedules, including nights, weekends, and holidays.
A quiet, private home workspace with a wired internet connection (minimum 25 Mbps).

Preferred Qualifications:

Proficiency with Google G-Suite (Docs, Sheets) and Microsoft Office Suite (Word, Excel).
Experience troubleshooting hardware, software, and network-related issues.
Strong upselling skills with a passion for delivering tailored solutions to customers.

Home Office Requirements:

Home office located within the contiguous United States.
Reliable internet connection via cable or fiber modem (DSL, wireless, or satellite connections not permitted).
Ability to self-manage and maintain company-provided equipment and home network setup.
Compliance with periodic home office audits conducted via webcam.

Additional Details

Work Location:
This is a remote role; however, candidates must reside within a 75-mile radius of Temple Terrace, FL. Onsite attendance is required for initial training and periodic team collaboration events.

Scheduled Weekly Hours:
40 hours per week, with set schedules based on business needs.

What We Offer:

A supportive and innovative work environment.
Opportunities for professional growth and development.
Competitive compensation and benefits package, including an internet stipend.

Equal Employment Opportunity
We celebrate diversity and are committed to creating an inclusive environment for all employees. Verizon is proud to be an equal opportunity employer, welcoming individuals of all backgrounds to contribute to our mission of moving the world forward.

Ready to Join Us?
If this sounds like the perfect fit for you, we encourage you to apply today—even if you don’t meet every qualification. Your passion and potential matter to us.