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Customer Operations Specialist (Part-Time) (Remote) ID-24623

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

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Always Aware. Always Guiding. Never Restricting or Judging.

Job Purpose:

As a Customer Operations Associate, you will play a vital role in delivering exceptional support to our customers by managing a range of inbound inquiries related to ignition interlock devices (IID). In this position, your primary objective is to achieve one-call resolution by efficiently addressing customer questions and concerns, while providing clear guidance on regulatory requirements specific to their IID needs. You will act as a knowledgeable resource, educating customers on their responsibilities and options to ensure they have a smooth, compliant experience with our products and services.

*No benefits or Paid Time Off (PTO) provided, unless required by state law.*

What You'll Be Doing:

  • Manage a high volume of incoming customer interactions with efficiency and professionalism.
  • Quickly identify, assess, and resolve customer needs in real-time to ensure a positive experience and satisfaction.
  • Consistently adhere to assigned schedules and demonstrate punctuality.
  • Maintain the ability to type and communicate simultaneously, effectively handling interactions in a fast-paced environment.
  • Provide accurate, relevant, and complete information by utilizing appropriate methods and tools.
  • Process customer payments accurately and securely as needed.
  • Represent our brand by upholding company standards and delivering service aligned with our core values in every interaction.

What You'll Bring to the Table:

  • High School diploma or GED.
  • Customer Service experience.
  • Ability to pass all training assessments and complete ongoing training as needed.
  • Consistent performance in quality, efficiency, and attendance targets.
  • Calm and solution-focused under pressure.
  • Strong accountability and ability to work independently.
  • Excellent judgment and critical thinking for decisions on state regulations and company policies.
  • Flexible availability, including evenings and weekends, as needed
  • Ability to work a 25-30 hour workweek (no weekends required) between the hours of 9:00am-10:00pm CST

Check out this list of a few of the many good reasons why we are a Top Workplace:

  • Hourly range is $18.00-$23.00 per hour (made up of base + uncapped incentive potential)
  • We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
  • Mindr won the 2023 Top Workplace Award locally and nationally–and 2025 Best Place for Working Parents Award
  • Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
    • Ongoing Professional Training & Development
  • "Push The Bar" ongoing Mentorship program
  • And more

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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