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</div><p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">ABOUT US</strong></span></p>
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<p style="margin: 0px; font-size: 1rem; line-height: 1.6;"><span style="font-size: 12pt;">Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.</span></p>
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<p style="margin: 0px; font-size: 1rem; line-height: 1.6;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">OUR VALUES</strong></span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;">Driven by service</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">An inherent passion for travel</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Commitment to our customers and to our people</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Commitment to corporate social responsibility and our 5-year sustainability strategy</span></li>
</ul>
<p style="margin: 0px; font-size: 1rem; line-height: 1.6;"><span style="font-size: 12pt;">As a <strong style="font-weight: bold;">Customer Service Consultant</strong>, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate.</span></p>
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<p style="margin: 0px; font-size: 1rem; line-height: 1.6;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Key Responsibilities</strong></span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Deliver Top-Tier Service</strong></span><br><span style="font-size: 12pt;">Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Upselling</strong></span><br><span style="font-size: 12pt;">Recommend additional services and products tailored to guests’ needs to enhance their experience. </span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Problem Solving</strong></span><br><span style="font-size: 12pt;">Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">CRM Management</strong></span><br><span style="font-size: 12pt;">Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Build Relationships</strong></span><br><span style="font-size: 12pt;">Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Collaborate</strong></span><br><span style="font-size: 12pt;">Work closely with the team to achieve goals and continuously improve the quality of service.</span></li>
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<h3 style="margin: 0px; display: block; font-size: 1.286rem; line-height: 1.45;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Incentives & Rewards</strong></span></h3>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Performance-Based Incentives</strong></span><br><span style="font-size: 12pt;">Earn incentives based on customer satisfaction, upselling success, and service excellence.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Spot Awards</strong></span><br><span style="font-size: 12pt;">Recognition for exceptional service moments and outstanding teamwork.</span><br><span style="font-size: 12pt;"> </span></li>
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<h3 style="margin: 0px; display: block; font-size: 1.286rem; line-height: 1.45;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">What We Offer You</strong></span></h3>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Competitive Compensation</strong></span><br><span style="font-size: 12pt;">$19/hour plus performance-based incentives.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Growth Opportunities</strong></span><br><span style="font-size: 12pt;">Access to a learning budget, professional training programs, and career advancement pathways.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Purpose-Driven Perks</strong></span><br><span style="font-size: 12pt;">Paid volunteer days and participation in sustainability-focused initiatives.</span><br><span style="font-size: 12pt;"> </span></li>
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<h3 style="margin: 0px; display: block; font-size: 1.286rem; line-height: 1.45;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">What You Bring</strong></span></h3>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Customer-Focused</strong></span><br><span style="font-size: 12pt;">A genuine passion for delivering exceptional service.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Consultative Selling</strong></span><br><span style="font-size: 12pt;">Skill in upselling while enhancing the overall guest experience.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Problem Solver</strong></span><br><span style="font-size: 12pt;">Ability to quickly and effectively resolve guest issues.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Team Player</strong></span><br><span style="font-size: 12pt;">Strong collaboration skills and commitment to achieving shared goals.</span><br><span style="font-size: 12pt;"> </span></li>
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<h3 style="margin: 0px; display: block; font-size: 1.286rem; line-height: 1.45;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">Additional Requirements</strong></span></h3>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;">Availability to work flexible shifts, including evenings and weekends.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Overtime may be required during peak periods.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">TICO Certification</strong> (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.</span></li>
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<p style="margin: 0px; font-size: 1rem; line-height: 1.6;"><span style="font-size: 12pt;"><strong style="font-weight: bold;">SALARY/HOURLY PAY SCALE</strong></span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;">$19.00 + Performance-Based Incentives</span></li>
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<p style="margin: 0px; font-size: 1rem; line-height: 1.6;"><span style="font-size: 12pt;"><em><strong style="font-weight: bold;">The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.</strong></em></span></p>
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<p style="margin: 0px; font-size: 1rem; line-height: 1.6;"><span style="font-size: 12pt;"><em><strong style="font-weight: bold;">The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!</strong></em></span></p>
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<p style="margin: 0px; font-size: 1rem; line-height: 1.6;"><span style="font-size: 12pt;"><em><strong style="font-weight: bold;"><span style="font-family: Montserrat; font-size: 12pt;"><span style="color: rgb(0, 0, 0); font-family: Montserrat; font-size: 12pt;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.5333px;" xml:lang="EN-US" data-contrast="none"><span style="margin: 0px; padding: 0px; user-select: text;">The Travel Corporation is committed to providing accessible employment practices that </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: var(--urlAdvancedProofingIssueV2,); border-bottom: 1px solid transparent;">are in compliance with</span><span style="margin: 0px; padding: 0px; user-select: text;"> the Accessibility for Ontarians with Disabilities Act (‘AODA’). </span><span style="margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: var(--urlAdvancedProofingIssueV2,); border-bottom: 1px solid transparent;">Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 18.5333px;" data-ccp-props="{" 201341983":0,"335559739":160,"335559740":278}"=""> </span></span></span></strong></em></span></p>
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<p><span style="font-family: Montserrat; background: white;">We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.</span><span style="font-family: 'Cambria Math', serif; background: white;"> </span><span style="font-family: Montserrat; background: white;"><span style="user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;"> </span></span></p>
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