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Customer Service Executive (Live Chat, Remote, 8AM - 5PM PT) ID-11805

About the company

About Autonomous.ai Autonomous is a 7-year-old company based in HCM Vietnam and the US, building tools for the new world of work. Autonomous powers 1,000,000 individuals and 130,000 businesses across the globe including Google, Netflix, Genentech, and Microsoft. About Rove.to With the vision “We see tomorrow’s web in 3D”, we are building ROVE for anyone to create a 3D space but no coding skill is required, all drag and drop. Rove is for millions of our customers who want to lift their blog, shop, or portfolio off the page and into the new 3D web. All assets in ROVE are NFTs and purchased via smart contracts. Let's explore ROVE at LINK and bring it to the world! For further information, please visit our whitepaper at https://whitepaper.rove.to Joining us in this phase, you will be responsible for growing an NFT artist community. Artists play an important role in developing creative NFT arts, as well as, attracting more NFT investors into Rove for trading. We are offering a paid internship employment & you'll be working full time as other employees. You will join Autonomous as a crucial piece for our major project - Rove.

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Job Summary

Responsibilities: Communicate knowledge of all products to customers to support customers to choose the most suitable product and order products; Provide high-level customer service and responded to service inquires, follow up on customer interactions; Co-ordinate with other function e.g (Operation, Finance, Product,) … to solve the on-going issues; Provide feedback on the efficiency of the customer service process as well as company products and service.

Requirements High School Diploma or GED preferred 1+ years of experience in retails, E-Commerce, and social media is a plus (Facebook/ Twitter / Instagram and other platforms) Able to work in a fast paced environment on both live chat and phone Excellent problem solving skills Strong customer satisfaction focus skills Fluent in English, bilingual is a plus Hardworking & detail-oriented Young, dynamic, creative mindset, detail-oriented, always be curious, always learning

Benefits Pay rate: $17/hr, 8 hours/day Dynamic working environment Medical & Dental insurance Paid sick leave Vacation leave

Customer Service Executive (Live Chat, Remote, 8AM - 5PM PT)

Autonomous

Full-time

Chatbot SpecialistCustomerCustomer Support ManagerEntry LevelMetaverse ExpertNon TechSuccess

Per year

$25,000 TO $40,000

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Salaries for similar jobs:

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•             Customer Jobs Salary

•             Customer Support Manager Jobs Salary

•             Entry Level Jobs Salary

•             Metaverse Expert Jobs Salary

•             Non Tech Jobs Salary

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Common Interview Questions And Answers

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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