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Customer Service Representative ID-17579

At Stone Tek Mason Supply, we don’t just sell materials at competitive prices, we help contractors, architects, and homeowners create outstanding landscapes. We’re your trusted source for virtually everything you need for your next project.

From gorgeous pavers and natural stone to all the essential materials and tools needed for outdoor living spaces, we have what you need for a successful landscaping project.

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Join our team as a Customer Service Representative and provide essential support to our customers. You'll handle diverse inquiries related to our products and services, working across various communication channels to resolve issues and ensure customer satisfaction."

We're committed to your professional development, offering thorough technical training and industry certifications. This is a chance to build a rewarding career with a high-performing, employee-owned company, where you'll be part of a team delivering on a robust and expanding project pipeline.

Responsibilities:

  • Handle diverse customer inquiries and provide effective solutions.

  • Provide real-time support via various communication channels.

  • Analyze customer feedback to improve service quality.

  • Document customer interactions and resolutions.

  • Ensure customer service standards are met through collaboration with team members.

  • Generate daily reports and documentation of customer interactions and resolutions in electronic format.

  • Collaborate with team leads and senior staff to ensure adherence to service level agreements and customer satisfaction.

    Requirements:

  • Ability to interpret customer information.

  • Problem-solving aptitude.

  • Flexible availability.

  • Strong communication skills.

  • Relevant customer service or technical certifications.

  • 1+ years customer service experience.

  • High school diploma/GED.

  • Proficiency with customer service software.

  • Ability to handle high call/email volume.

  • Product/service knowledge certification (if applicable).

  • Comfortable in fast-paced environment.

  • Adaptability to changing protocols.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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