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Customer Service Representative - Live Chat (FULLY REMOTE) ID-10641

ObjectWin is looking for a dynamic and customer-focused Customer Service Representative for our Live Chat team. This fully remote position will allow you to assist customers through live chat channels, providing timely and effective solutions to inquiries, troubleshooting issues, and ensuring the highest level of customer satisfaction. As part of a supportive team, you’ll have the chance to work from the comfort of your own home while playing a key role in building lasting customer relationships.

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Responsibilities:

  • Provide exceptional customer service via live chat, responding to inquiries, solving problems, and offering product information.
  • Maintain high customer satisfaction through consistent and helpful communication.
  • Troubleshoot and resolve technical issues, offering step-by-step guidance when necessary.
  • Document customer interactions and follow up on unresolved issues to ensure a satisfactory resolution.
  • Collaborate with internal teams to escalate complex issues when needed.
  • Stay updated on company products, services, and policies to provide accurate information.

Requirements:

  • High school diploma or equivalent (Bachelor’s degree preferred).
  • Excellent written communication skills with the ability to maintain a professional and friendly tone.
  • Experience in customer service or similar roles is a plus.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work independently in a remote setting.
  • Comfortable with multitasking and using various software tools to manage inquiries.

Benefits:

  • Competitive salary with opportunities for performance-based incentives.
  • Flexible work hours to help maintain a healthy work-life balance.
  • Ongoing training and professional development opportunities.
  • Supportive and collaborative remote work environment.
  • Access to various employee perks, including discounts and rewards.

Health Insurance:
ObjectWin offers comprehensive health insurance plans to ensure the well-being of our employees, including medical, dental, and vision coverage.

Why Join Us?
At ObjectWin, we pride ourselves on fostering an inclusive and innovative work environment. We believe in supporting our employees both professionally and personally, offering the flexibility and resources they need to thrive. Join us and become part of a forward-thinking company that values teamwork, growth, and customer satisfaction.

How to Apply:
To apply, please submit your resume and a brief cover letter outlining your relevant experience through our online portal. We look forward to reviewing your application and potentially welcoming you to our team!

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