Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region) ID-17922
BECOME A US FOODS® ASSOCIATE!
Ready to build a career with a company thatâs leading the foodservice industry?We help YOU make it!Â
Our Customer Service Reps can start between $17.50 - $19.50/ hour depending on experience and geographical location within the southeast region ! Â Â
ScheduleSunday - Thursday
8 am - 4:30- pm ET
Benefits: Full US Foods Benefits - DAY 1!
medical, dental, vision, 401K, life insurance, and much more!
US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. Â
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Main Ingredients of the Job
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Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
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Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
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Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
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Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
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Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
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Respond to product inquiries from customers. Share new or additional services or products with customers.
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Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
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Contact all customers affected by product recalls and withdrawals.
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Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
RelationshipsInternal: Sales, Operations / Distribution / SupportExternal: CustomersWhat You Bring to the Table
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Education/Training: High School diploma or equivalent required; Bachelorâs degree preferred.
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Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
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Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
This role will also receive: overtime compensationâ