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Customer Service Representative - Part-Time (Remote)

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About Us:

AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services.

We are seeking a Virtual Customer Support Specialist. All candidates of consideration must be located within the contiguous United States!

Qualifications:

  • A High School diploma or equivalent. A college degree or some college coursework is preferred.
  • The ability to successfully pass a criminal background check.
  • The ability to work from home with a dedicated space to focus on your daily work tasks.
  • The flexibility to work the days/hours required to be successful in this role. Specialists currently work Monday through Friday, so no weekends!

Job Description:

  • At least 1 year of relevant experience providing customer support and dealing with complex situations. Preferably regarding various types of fraud.
  • The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls.
  • The ability to apply critical thinking to each caller's situation while following documented processes and procedures.
  • The ability to advocate for each caller while providing accurate information and unbiased advice.
  • The ability to overcome the common challenges Customer Support Specialists face (customer frustration, customer pushback, emotional impact, dealing with unknown situations)
  • The ability to communicate effectively with callers and other team members as well as leadership.

The successful candidate will have:

  • Dynamic people skills that demonstrate professionalism, empathy, respect, patience, and being a team player in everything that you do.

A Typical Day in The Life of a Customer Support Specialist Consists of:

  • Working during the current project hours of 9:00 AM-6:00 PM EST (Mon-Fri) to support our call queue.
  • Accessing various software, systems, and tools on a company-provided laptop to complete the job requirements.
  • Taking back-to-back calls from our customer hotline dealing with complex situations that pertain to various types of potential fraud.
  • Following documented processes and procedures to provide accurate information and unbiased advice based on call-handling procedures.
  • Multi-tasking while on calls to collaborate with multiple levels of support to resolve caller's concerns (Tier 2, Tier 3).
  • Overcoming challenges that may have an emotional impact on your ability to handle calls.
  • Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment.
  • Complete other tasks/duties as assigned.

If you feel confident that you have what it takes to be a successful Customer Support Specialist, apply today!

Pay Rate: $17.75 / Hour

Hours: Monday - Friday, 20 per week, 4 hours per day (between 9:00 am and 6:00 pm EST)

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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