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Customer Service Representative - Seasonal Part Time ID-17688

About the position

Williams-Sonoma Inc. is seeking seasonal part-time Customer Service Representatives to work from home, providing exceptional service to our customers. This role is crucial in ensuring a seamless experience for our customers, as representatives will assist with a variety of inquiries including placing orders, facilitating returns, locating products, and scheduling deliveries for all Williams-Sonoma brands. The ideal candidate is someone who embodies determination and has a genuine desire to help others. This position is remote, allowing you to work from the comfort of your home while engaging with customers across various states including Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Maryland, Minnesota, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, or Wisconsin. As a Customer Service Representative, you will undergo a mandatory paid training program lasting four weeks, during which 100% attendance is required. This training will equip you with the necessary skills to address customer questions and concerns regarding product and delivery information, provide product information, and review alternative solutions if an item is out of stock. You will also be responsible for checking inventory, processing returns, issuing replacements and credits for damaged or defective merchandise, and successfully negotiating with customers using established guidelines. This role not only offers the chance to assist customers but also provides opportunities for internal conversion and promotions based on performance and tenure, potentially within the first 60 days of employment. In addition to a competitive pay rate of $15.00 per hour, employees will enjoy a 40% discount on most merchandise, fun contests, rewards, and recognition programs. This position is perfect for individuals looking to gain experience in a performance-based environment while contributing to a company that values customer satisfaction and employee growth.

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Responsibilities

  • Address customer questions and concerns regarding product and delivery information.
  • Provide product information and review alternative solutions if an item is out of stock.
  • Place orders for customers and check inventory.
  • Process returns, issue replacements, and credits for damaged or defective merchandise.
  • Successfully negotiate and appease customers using established guidelines.
  • Perform other duties as assigned.

Requirements

  • High School diploma or GED.
  • 1 - 2 years previous customer service experience.
  • Experience in a performance-based or metric-driven environment.
  • Strong ability to communicate both verbally and in writing with capable data entry skills.

Benefits

  • 40% Discount on most merchandise!
  • Paid Training from the comfort of your home
  • Internal conversion and promotional opportunities.
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