Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Service Representative - Work from Home Call Center

Other Jobs To Apply

No other job posts for this day.

Job Summary

Progressive Technology is seeking enthusiastic, detail-oriented, and empathetic Customer Service Representatives to join our growing Work from Home Call Center Team. As a remote representative, you will be the first point of contact for customers, delivering exceptional service, resolving inquiries efficiently, and ensuring a positive customer experience. This is an ideal opportunity for individuals passionate about communication, problem-solving, and working from the comfort of their own home.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner

  • Provide accurate information regarding products, services, billing, and troubleshooting

  • Handle customer concerns and complaints with empathy and efficiency, ensuring resolution and satisfaction

  • Document all interactions in the companys CRM system

  • Escalate complex issues to the appropriate department or supervisor when necessary

  • Follow company policies and procedures to maintain service quality standards

  • Meet or exceed performance metrics including call quality, response times, and customer satisfaction

  • Attend virtual training sessions, team meetings, and ongoing coaching sessions

Required Skills and Qualifications

  • High school diploma or equivalent required; Associate or Bachelors degree is a plus

  • Strong verbal and written communication skills

  • Proficiency with basic computer applications and ability to navigate multiple systems simultaneously

  • Ability to work independently and stay self-motivated in a remote environment

  • Reliable high-speed internet connection and a quiet, distraction-free home office setup

  • Customer-focused mindset with a positive and professional attitude

Experience

  • 1+ year of customer service, call center, or related experience preferred

  • Experience working remotely or with virtual teams is a strong advantage

  • Familiarity with CRM software (e.g., Salesforce, Zendesk) is beneficial

Working Hours

  • Full-time (40 hours per week)

  • Flexible shifts available, including day, evening, and weekend hours

  • Some holidays may be required depending on business needs

Knowledge, Skills, and Abilities

  • Ability to multitask and manage time effectively in a fast-paced environment

  • Strong attention to detail and organizational skills

  • Excellent interpersonal skills and a genuine desire to help others

  • Adaptability to learn new systems, procedures, and evolving company needs

  • High emotional intelligence and ability to remain calm under pressure

Benefits

  • Competitive hourly pay with performance-based bonuses

  • Health, dental, and vision insurance

  • 401(k) with company match

  • Paid time off and paid holidays

  • Remote work flexibility

  • Employee assistance program and wellness resources

  • Opportunities for career advancement within the company

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our people. We are committed to creating a supportive, inclusive, and innovative remote work environment where our team can thrive. Our focus on employee well-being, growth, and success makes us not just a workplace, but a community. Join us and be a part of a company that values your contributions, celebrates your achievements, and encourages you to grow both professionally and personally.

How to Apply

Ready to start your journey with Progressive Technology?
Please submit your application through our careers page or via the link provided. Include your updated resume and a brief cover letter highlighting your relevant experience and interest in the role.

We look forward to welcoming you to the team!

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts