Customer Solutions Representative for Digital Marketing - No experience needed ID-5319
The House of Mercier is a pioneering recruitment agency, connecting talented individuals with exciting career opportunities. We are thrilled to announce the opening for a Customer Solutions Representative for Digital Marketing, where no prior experience is required. This entry-level position is perfect for individuals eager to kickstart their career in digital marketing and customer service. As a Customer Solutions Representative, you will play a vital role in assisting clients with their digital marketing inquiries while learning the ins and outs of the industry. We are looking for passionate and motivated candidates with a desire to learn, who thrive in a collaborative environment. This role is a fantastic opportunity to gain foundational skills in digital marketing, all while providing exceptional service to our clients. Join us at The House of Mercier and take the first step toward a rewarding career where your contributions truly matter.
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Responsibilities
- Assist customers with inquiries related to digital marketing services through various communication channels, including phone, email, and chat.
- Learn about different digital marketing tools and strategies to provide accurate information to clients.
- Support clients in navigating their issues and provide effective solutions to enhance their marketing experience.
- Document customer interactions and feedback to contribute to the continuous improvement of service delivery.
- Participate in training and development sessions to build your skills and knowledge in digital marketing.
- Collaborate with team members to ensure a seamless customer experience and contribute ideas for service improvement.
Requirements
- No prior experience in customer service or digital marketing required; a positive attitude and eagerness to learn are essential.
- Strong verbal and written communication skills, particularly in English.
- Ability to engage with customers in a friendly and professional manner.
- Basic computer skills and familiarity with digital marketing concepts is a plus, but not mandatory.
- Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
- Open-mindedness and a willingness to accept feedback and improve.
- Flexibility to work various shifts, including evenings and weekends, as needed.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
