Customer Support Representative - Fully Remote ID-6741
We are looking for a Customer Support Representative to join a leading provider of customer support services based in London.
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Salary & Terms
- Salary between £25,000 - 28,000 gross per year depending on experience
- Monday to Friday, 9:00 AM - 5:00 PM
- Work from home
- Home office stipend to support a comfortable and productive remote work environment.
- Ongoing training and professional development opportunities.
Role & Responsibilities
In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive interaction. This is a remote position based in London, offering the flexibility to work from your home office.
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
- Provide accurate information and solutions to resolve customer issues.
- Effectively navigate customer support systems and tools.
- Collaborate with cross-functional teams to address complex customer concerns.
- Maintain a high level of product knowledge to assist customers effectively.
- Document and track customer interactions and issue resolutions.
Minimum Requirements
- Previous experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
