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Customer Support Specialist – WORK FROM HOME / REMOTEID-22086

Job Summary

Fresher Jobs is seeking enthusiastic, detail-oriented, and customer-centric individuals to join our remote team as Customer Support Specialists. In this role, you will be the first point of contact for our customers, providing top-tier support via phone, email, and chat. As a fully remote position, it offers the flexibility of working from home while contributing to a fast-growing, tech-forward environment.

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You will play a critical role in ensuring customer satisfaction, addressing inquiries, resolving issues, and delivering an exceptional support experience that reflects our values of empathy, transparency, and efficiency.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through various channels (phone, email, live chat).

  • Resolve customer concerns effectively while maintaining a positive, empathetic, and professional attitude.

  • Escalate complex or unresolved issues to appropriate internal teams and follow up until resolution.

  • Document customer interactions and maintain accurate records in the system.

  • Provide guidance on products, services, policies, and processes.

  • Continuously seek feedback and contribute to improving customer service procedures and tools.

  • Stay updated on product and service offerings to deliver accurate and effective support.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving and conflict resolution abilities.

  • Proficient in using computer systems, CRM tools, and multi-channel communication platforms.

  • Ability to work independently in a fast-paced, remote environment.

  • Empathy, patience, and a passion for helping others.

Experience

  • No prior experience required—freshers are welcome!

  • Previous customer service, call center, or remote support experience is a plus.

  • Training will be provided for all selected candidates.

Working Hours

  • Full-time and part-time shifts available.

  • Flexible scheduling options, including evening, night, and weekend shifts.

  • Candidates must be available for a minimum of 30 hours per week.

Knowledge, Skills, and Abilities

  • Basic technical knowledge of online platforms and applications.

  • Ability to learn quickly and adapt to new tools and procedures.

  • Team player mindset with a commitment to collaborative problem-solving.

  • Familiarity with remote communication tools such as Zoom, Slack, or Microsoft Teams is a bonus.

Benefits

  • 100% Remote – Work from the comfort of your home.

  • Competitive hourly pay with performance-based bonuses.

  • Paid training and onboarding.

  • Career advancement opportunities within the company.

  • Internet and home office setup stipend.

  • Supportive, diverse, and inclusive team culture.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in unlocking potential. Whether you are just starting out or looking to make a career change, we provide a platform for learning, growth, and opportunity. Join a supportive team that values integrity, customer happiness, and your personal development. You will enjoy the flexibility of remote work while making a real difference in the lives of our customers.

How to Apply

Ready to take the first step in your remote career?
 Click Apply Now and submit your updated resume along with a short cover letter explaining why you are excited to join the Fresher Jobs team.
No experience? No problem—we are here to help you grow!

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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