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Data Entry Clerk, Admin Resolution and Payment Processing - Remote

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Anova Care is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an associate, you can also look forward to: <ul> <li>Competitive benefits package including medical, dental, vison, and life insurance</li> <li>Advancement opportunities</li> <li>Diverse experience with supporting and working on Anova Care's various lines of business</li> <li>Work from home (WFH)</li> <li>Company provided equipment</li> </ul>The Associate is responsible for administrative resolution of accounts, processing payments, ensuring accurate and timely transactions, and maintaining excellent customer service standards. <br><br> <b>Essential Duties and Responsibilities:</b> <ul> <li>Submitting request forms for borrowers such as name change and other status updates.</li> <li>Documenting account findings.</li> <li>Verify and validate payment details.</li> <li>Monitor payment transactions and resolve any discrepancies or issues.</li> <li>Communicate with customers and internal teams to resolve payment-related inquiries and disputes.</li> <li>Maintain detailed records of all account updates and payment transactions for audit and reconciliation purposes.</li> <li>Assist with the preparation of reports on payment processing activities.</li> <li>General office duties</li> </ul> <b>Education and Experience:</b> <ul> <li>High School diploma or equivalent</li> <li>One year of experience performing general administrative work supporting accounting departments</li> <li>Working knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook</li> </ul> <b>Benefits:</b> <ul> <li>Medical Benefits through Cigna</li> <li>Dental Benefits through DeltaDental</li> <li>Vision Benefits through DeltaVision</li> <li>Flexible Spending Account</li> <li>Short and Long term disability</li> <li>Life Insurance</li> <li>401(k)</li> </ul> Pay: $23.00 - $27.00 per hour <br><br> Work Location: Hybrid Remote<br><br><img src="https://www.jobg8.com/Tracking.aspx?wo7c%2b9gZhLf9ekIKfAM6Swu" width="0" height="0">

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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