Director of Guest Services (Food & Beverage) ID-5398

December 31, 2024

About the Opportunity:

The successful Director of Guest Services manages the city food & beverage team, both front and back-of-the house, including recruitment, training, coaching, development, and retention. Responsible for overseeing the execution of the product to ensure consistent high levels of quality, service and customer satisfaction while maintaining a high level of profitability.

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Essential Duties & Responsibilities:

Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically:
- Directs the efforts of the Food & Beverage team
- Rides cruises to observe & coach Restaurant & Kitchen Managers on effective cruise management skills
- Identifies skills training needs for all Food & Beverage management team members
- Works with each Food & Beverage management team member monthly to evaluate performance/skills
  and provides necessary coaching
Establishes department priorities and executes against them based on long-term vision
Works with General Manager to develop all Food & Beverage budgets according to company guidelines
Works with General Manager and other City Department Heads to develop city's cruise management
plan
Participates in the development of the city's strategic business planMaintains close liaison between the Food & Beverage Department and other departments
Coordinates local Food & Beverage activities with National Food and Beverage Director
Executes other projects as assigned by management
Recruits new Restaurant Managers and Kitchen Managers when necessary to fill vacant positions
Provides and executes an integration plan for each new hire or promotion according to the established
training program
Participates in hiring of non-exempt restaurant staff
Recommends appropriate compensation packages within company guidelines
Provides ongoing performance feedback & coaching to all Food & Beverage team members
Prepares & delivers annual performance reviews of all Food & Beverage team members
Provides and directs development/career growth plans for each Food & Beverage team member
Recommends the promotion of Food & Beverage team members
Develops positive working relationships with other department heads and peers
Resolves guest problems utilizing strong customer service skills and exercising diplomacy in keeping with
company objectives and customer retention
Implements and maintains effective safety programs in conjunction with the Operations Department
Maintains high standards of sanitation in accordance with Spirit standards and in accordance with health
department codes & requirements
Monitors and controls all costs associated with the operation of the restaurant in accordance with
budget
Finds and recommends cost savings that are consistent with company objectives
Monitors and increases onboard revenue sources and develops programs to increase such revenues
Provides a monthly forecast to the General Manager
Provides reports and information to the National Food & Beverage Directors
Adheres to established cash control procedures and ensures standards are maintained
Maintains food, beverage, suppliers and equipment purchasing systems, which ensure maximum
quality, least cost and high reliability
Monitors/oversees scheduling restaurant shipmate work periods to achieve maximum payroll efficiency
Ensures that all states and local health and alcohol control requirements are met onboard and that all
shipmates are familiar with these requirements
Participates in fleetwide task forces as requested
Additional job duties as assigned

Requirements & Qualifications:

Three (3) to five (5) years of total restaurant experience in a full-service, high-volume environment, both
front and back-of-the-house. Must include 3 years front-line management experience and 3 years'
experience directing management level staff
Bachelor's degree preferably in a discipline related to the work of the position OR equivalent years of
restaurant management experience
Able to successfully manage restaurant staff (front & back-of-the-house) as well as successfully direct
management level staff
Responsible alcohol service requirements. TIPS Trainer Certification/Trainer
Knowledge of health department sanitations codes & requirements.
ServSafe Certification
Proven success of cost & wage control
Able to communicate effectively in oral and written form
Able to motivate staff and create successful team environment
Ability to successfully analyze and solve problems
Demonstrated ability to manage multiple priorities/tasks
Work with Microsoft Office applications (especially Word & Excel)

Director of Guest Services (Food & Beverage) ID-5398

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Director of Guest Services (Food & Beverage) ID-5398

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