Employment Services Coordinator ID-18914
POSITION TITLE: Employment Services Coordinator
FSLA STATUS: Non-Exempt
REPORTS TO: Economic Empowerment Program Manager
LOCATION: Onsite
WAGE: $28-30/hr DOE
MEND-Meet Each Need with Dignity is a nonprofit organization headquartered in
Pacoima, CA serving the crisis needs of the most vulnerable community members.
Operating the San Fernando Valley’s most extensive Community Nourishment
Programs, MEND distributes almost 4 million pounds of good food a year. And, in
alignment with MEND’s mission and long-term commitment to strengthen families and
the community, MEND helps individuals address and overcome the long-term
challenges that have kept them from thriving through our more intensive services and
programs.
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JOB SUMMARY:
MEND is seeking an experienced, self-motivated, and well-organized leader to develop
and lead a comprehensive employment services program. The ideal candidate is a
productive, high-energy person who gets things done and is passionate about
workforce development and the populations we serve. Under the direct supervision of
the Economic Empowerment Program Manager, the Employment Services Coordinator
(ESC) oversees the day-to-day operation of Gateways Employment Services (GES), and
maintains an assigned caseload, ensuring high-quality and personalized support is
provided to participants, assisting them to obtain and retain employment. Together, the
team engages assigned participants, coordinates job readiness services, and builds
robust relationships with local employers to best support the individual needs of each
participant. Services include transitional work experience, employment readiness
workshops, job development, placement, and retention.
ESSENTIAL FUNCTIONS:
1. Oversees all Gateways Employment Services, ensuring high-quality services and
achievement of agency and funder goals for program completion, ensures
enrollment, job placement and job retention goals are met.
2. Supervises the GES Program Specialist, providing guidance and mentorship to
enhance performance and professional growth; establish and monitor key
performance indicators; identify training needs and provide support to enhance
skills.
3. Supervises GES program volunteers and TWEX participants assigned to the program,
providing guidance and mentorship, ensuring that work fosters professional growth
and supports program needs.
4. In cooperation with the Program Manager, monitors program spending and ensures
expenses are in budget and are allowable.
5. Conducts weekly community outreach to recruit eligible participants. Markets
employment services weekly to local businesses to build and maintain a referral
network for job placement opportunities. Plans and participates in job fairs.
6. Develops training materials, lesson plans, and presents workshops on topics relevant
to finding, getting, and keeping a job, such as resumes, interview preparation, job
search, etc. Leverages readily available public resources through EDD, LA City &
County and U.S. Department of Labor.
7. Maintains assigned caseload; ensures the timely and accurate development and
implementation of individual success plans with participants, maintains detailed
records and progress reports; conducts quarterly case file reviews to ensure
conformance to program expectations and participant records are complete.
8. Creates an Employer Advisory Council to stay aware of labor market trends, ensure
job readiness curriculum aligns with business needs, and to maintain strong
employer relationships.
9. Works in close coordination with the relevant MEND staff to ensure program
completion, job placement, and retention goals are met while ensuring a positive
experience for each participant.
10. Maintains strong relationships with community partners and public agencies who
can provide essential supportive services to help meet non-work-related needs of
participants.
11. Supports all efforts to continually improve the program and participant outcomes.
12. Other duties as assigned.
QUALIFICATIONS:
- Bilingual English/Spanish required
- Bachelor’s degree in social work, psychology, education or related field; equivalent
combination of training and experience will be considered.
- 3+ years’ experience providing employment services with a demonstrated
understanding of business needs and track record of providing transitional work
experience, employment readiness, job placement and retention services.
- Must possess the ability to think quickly, strategically and execute new ideas in a
fast-paced environment,
- The successful candidate will be able to build strong relationships with community
providers, employers and participants alike.
- Can work independently – with or without direction – is a quick learner who can
achieve program goals with a “can do” attitude.
- Must have strong organizational and follow-through skills, the ability to manage
multiple tasks and projects in an efficient and timely manner; able to set and meet
deadlines; adept at tracking data and program outcomes.
- Experience supervising others, providing staff coaching, and holding them
accountable for meeting targets.
- Demonstrated ability to work effectively as a member of an interdisciplinary team
and work with people from a variety of backgrounds.
- Excellent communication skills; strong written and interpersonal skills
- Experience with leading engaging presentations and group training sessions.
- Must have reliable transportation for offsite outreach efforts and meetings.
- Familiarity with career readiness resources such as those publicly available through
DOL, City and County, EDD and others, including job sites
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook); familiarity with ETO a plus;
excellent internet & research skills
TIME COMMITMENT: Full time 70 hours per pay period (9/70 per pay period or 32/38
hours per week based on organizational needs; may include some evening and
weekends and local travel.
All positions contingent on continued funding.
All employees on County-funded programs must be fully vaccinated against COVID-19
as a condition of employment. Successful candidates for this position will be required to
submit proof of vaccination against COVID-19 or request an exemption for qualifying
medical or religious reasons during the onboarding process. Candidates should not
present proof of vaccination until instructed to do so by the hiring department.
All employees will be required to adhere to all relevant confidentiality agreements,
policies and procedures to safeguard client information. Employees will be required to
complete all mandatory training annually, including but not limited to HIPPA,
compliance, safety, cyber security, and harassment.
To apply, please submit cover letter and resume to jobs@mendpoverty.org by April 2nd,
2025. Please include a cover letter that describes how your experiences meets
all the requirements of the position. Applicants who do not submit a cover letter
will not be considered.
The above statements reflect the essential functions considered necessary to describe
the principal content of the job. They are not intended to be a complete statement of
all work requirements or duties that may be inherent in the job. MEND is an equal
opportunity employer.
MEND, named the 2022 & 2023 Daily News Reader’s Choice FAVORITE WORKPLACE, is
an equal opportunity employer committed to a diverse and inclusive workforce. We
foster a culture that honors different perspectives, opinions, and backgrounds.
Company culture is at our core.
Culture
- Warm and welcoming environment
- Staff and volunteers have a passion for making the world a better place
- Investment in, care and appreciation for all employees
- Celebrate success together at staff meetings, annual holiday celebration and
for outstanding achievements
- Emphasizes personal and professional skill development through quarterly
performance appraisals and regular 1:1 meetings with management
- Commitment to program excellence and impact
Core Values
- Excellence in programs, outcomes, and operations
- Informed, holistic approaches through active listening and credible messengers
- Integrity in our actions, building trust in our community and donors
- Transparency and integrity in all we do
- Dignity & respect for those we serve and each other
Benefits
- 100% of basic employee health coverage and life insurance paid for by
employer. Dental coverage paid at 50% by employer; Vision coverage paid for
by employee. May elect to purchase up to a PPO plan or obtain coverage for
eligible family members at their own cost.
- Optional benefits include Flexible Spending Account and AFLAC.
- Employee Assistance Program (EAP) available providing 24-hour confidential
hotline for employees to help find balance, address personal concerns, and
assist with day-to-day challenges.
- 10 days of sick leave granted annually; ability to carry over up to 70 hours of
unused sick time.
- MEND provides vacation benefits to all full-time and part-time employees for the
purpose of giving them a period of rest and relaxation away from work with pay.
New employees accrue vacation at a rate of 2 weeks per year. Accruals are
based on hours worked.
- Option to participate in employee sponsored 403B retirement plan.
- 11 paid days off: 9 holidays, 2 personal days (birthday and work anniversary).
- Compelling work culture and values.
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Expected hours: 35 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Education:
- Bachelor's (Required)
Experience:
- providing employment services: 3 years (Required)
Language:
- Spanish (Required)
Work Location: In person
