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[Entry Level/No Experience] Southwest Airlines Careers Remote ? $27/H ID-25696

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Job description

As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility is to ensure a seamless and positive customer experience by addressing inquiries, resolving issues, and providing support through various communication channels.

Key Responsibilities:
? Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
? Assist customers with booking, reservations, and general travel information.
? Resolve customer concerns and issues, ensuring a high level of customer satisfaction.
? Collaborate with other departments to address and resolve complex customer situations.
? Keep accurate records of customer interactions and transactions.

What You Will Do:
? Engage with customers to understand their needs and provide timely and effective solutions.
? Navigate computer systems to access and update customer information.
? Stay informed about Southwest Airlines' policies, services, and promotions.
? Work collaboratively with team members to achieve individual and team goals.
? Continuously seek opportunities for personal and professional development.

Qualifications:
? High school diploma or equivalent.
? Excellent communication and interpersonal skills.
? Strong problem-solving abilities.
? Ability to work independently and as part of a team.
? Basic computer skills and proficiency in Microsoft Office.
? Availability to work a flexible schedule, including evenings and weekends.

[Entry Level/No Experience] - Training Provided: No prior experience in the airline industry? No problem! Southwest Airlines is committed to providing comprehensive training to help you succeed in your role. We value enthusiasm, a positive attitude, and a strong work ethic.

Benefits:
? Competitive hourly wage of $27.
? Comprehensive training program.
? Employee travel benefits.
? Health and wellness programs.
? Career advancement opportunities.

If you're ready to embark on a rewarding career with Southwest Airlines and be a part of a team dedicated to delivering legendary customer service, apply now! Join us in connecting people to what's important in their lives through friendly, reliable, and low-cost air travel.

Southwest Airlines is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, it is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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