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Front Desk Agent (Part-Time)

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Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our esteemed hotel. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and creating a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we invite you to apply.

Duties

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Check guests in and out efficiently while ensuring all necessary information is collected accurately.
  • Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
  • Manage reservations, including modifications and cancellations, using hotel management software.
  • Assist with night audit procedures as needed, ensuring accuracy in financial transactions.
  • Address guest concerns or complaints promptly and professionally to ensure satisfaction.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
  • Maintain an organized front desk area and manage incoming phone calls effectively.
  • Promote hotel services and upsell additional offerings to enhance the guest experience.

Experience

  • Previous experience in customer service or hospitality roles is preferred.
  • Familiarity with hotel management systems is a plus.
  • Multilingual or bilingual abilities are highly desirable for effective guest relations.
  • Strong interpersonal skills with the ability to build rapport with guests from various backgrounds.
  • Experience in night audit processes or front desk operations is beneficial but not required.
  • A commitment to providing outstanding guest services while maintaining professionalism at all times.

Join us in creating memorable experiences for our guests as a Front Desk Agent!

Job Type: Part-time

Pay: $21.00 per hour

Benefits:

  • Employee discount

People with a criminal record are encouraged to apply

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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