Health Risk Solutions (HRS) Scheduler – Cigna ID-8307

The HRS Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers. The HRS Scheduler should be comfortable making 200+ outbound calls a day and working in an independent environment. You will also work with insurance portals and verify eligibility of members before scheduling.

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Candidates for this role must be either a current employee or contractor with The Cigna Group, Evernorth Health Services or one of their subsidiaries.

Ideal candidate will have a combination of:

  • High School Diploma or equivalent
  • 2+ years of inbound and/or outbound call center/customer service experience
  • Scheduling experience highly preferred
  • Ability to demonstrate positive customer service behaviors
  • Ability to convey information to customers in a warm, clear, concise manner
  • 1+ year direct sales experience, over the phone, preferred
  • 1+ year of experience in health care related work, sales preferred
  • Experience with insurance verification portals and electronic medical records, preferred
  • Ability to type 50 WPM, preferred
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent verbal and written communication skills
  • “Self-starter” attitude
  • Bilingual (Spanish), preferred

Duties and Responsibilities:  

  • Place 200+ outbound calls to potential patients daily
  • Take inbound calls daily from members returning the original call
  • “Sell” the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit
  • Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments
  • Act as the primary point of contact with assigned providers; updating with scheduled patients.
  • Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel
  • Access various insurance portals to verify members before outreach. Learn about each insurance portal and find eligible members
  • Respond to emails from providers, schedulers, and upper management in a timely manner
  • Become familiar with the scheduling software and effectively schedule appointments for appointed providers, update patient demographics, and document calls made to members
  • Meet departmental goals and achieve compliance targets

Health Risk Solutions (HRS) Scheduler – Cigna ID-8307

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