Healthcare Administrative Manager - RUHS Community Health Clinic ID-15043
ABOUT THE POSITION
Riverside University Health System is currently recruiting for a Healthcare Administrative Manager to provide management oversight of our Federally Qualified Heath Clinic in Moreno Valley. The Healthcare Administrative Manager plans, coordinates, and directs the diverse and complex administrative functions of the Care Clinic; provides programmatic, budgetary and personnel oversight, through subordinate supervisors; acts for the Director of Ambulatory Care Operations during absences or as directed; and performs other related duties as required.
This position works as a dyad partnership with the physician in charge and is responsible for supervision of clinical support staff including clinical lead Registered Nurses, License Vocational Nurses and Medical Assistants. The position will supervise and direct the work of clinical support staff, ensure operational workflows are followed, participate in performance improvement events, and collaborate with physicians to ensure clinical and clerical duties are completed.
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The ideal candidate for this position will possess a Bachelors Degree and at least f our (4) years of administrative experience in a healthcare organization/health system, which included two years of experience supervising/managing the clinical operations of an ambulatory clinic.
This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.
Work Schedule: 9/80, 7:30am - 500pm
Work Location: 23520 Cactus Ave, Moreno Valley, CA 92553
EXAMPLES OF ESSENTIAL DUTIES
• Plan, organize, manage, and direct the work of RUHS Care Clinics professional and administrative support services staff, through subordinate supervisors, within an assigned geographical region; ensure maximum staff productivity and patient flow at care clinics.
• Collaborate with physicians and other healthcare providers in providing quality care efficiently and effectively.
• Assist in assessing medical provider productivity standards and patient flow issues and identify opportunities for improvement; establish objectives, and formulate and implement the action plan for achieving improvements; resolve patient complaints or problems.
• Develop RUHS Care Clinics capital and operating budget plan, and is accountable for budget variances for ambulatory care.
• Develop and recommend the implementation of new and the revision of existing programs, policies, procedures, standards of care and practice, and goals and objectives of ambulatory care.
• Establish and communicate expectations and performance standards through subordinate supervisors to staff; evaluate the performance of staff to ensure compliance with regulatory and accreditation standards, policies, procedures, and standards of care and practice, including the goals and objectives of the organization.
• Collaborate with ambulatory care medical leadership and staff regarding provider credentialing and training, as well as resident physician training at the ambulatory care clinics.
• Interview applicants and make hiring decisions; identify learning needs and oversee the orientation and training of staff; coordinate the training of students in ambulatory care; coach and counsel staff when conduct or performance issues arise; consult with Human Resources and administer progressive disciplinary actions when required.
MINIMUM QUALIFICATIONS
Education:Graduation from an accredited college or university with a Bachelor's degree in hospital, health, business or public administration, public health, behavioral science, nursing, or closely related field. (Additional qualifying experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).
Experience: Four years of progressively responsible administrative experience in a healthcare organization/health system, which included two years of experience supervising an ambulatory care clinic.
Knowledge of: Joint Commission, Health Resources and Services Administration (HRSA), federal and state regulatory standards, and all phases of ambulatory care services administration and management; principles of organization, methods, equipment, materials, personnel management, laws relating to medical or ambulatory care administration, and record maintenance.
Ability to: Implement the principles of leadership and management in the ambulatory care process; ensure compliance with RUHS goals, objectives, strategic plan, policies and procedures; prepare and maintain reports and clinical records; communicate clearly via oral and written methods; monitor critical practice indicators, identify opportunities for improvement, and guide the implementation of the action plan; analyze and maintain budget accountability; establish, communicate, and monitor performance standards and expectations; manage time effectively; make sound decisions using problem-solving skills; use productive group dynamics to achieve teamwork.
