Hualalai Club Catering Manager ID-5351

December 31, 2024

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

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At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

THE HUALĀLAI CLUB CATERING MANAGER

The Four Seasons Resort Hualalai is looking for a Club Catering Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Club Catering Manager has the opportunity to shape our member/guest experience by providing exceptional knowledge of the Club/Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU'LL DO

Our Catering Manager is a pillar of our team, assisting in all Club outlets.

Assists members and Department Heads with their event planning needs. Will promote the club's facilities for private banquets, and other member-related activities. Our Catering Manager will also track volume of leads sent to Catering while continuing to solicit member contributions and participation in events
Engages with membership to thoughtfully plan, create, and market new member events.
Develops BEO's for and assists with administrative and operational aspects of preparing and serving events. Work with Four Seasons catering, Club and Four Seasons food & beverage, culinary and other departments to ensure that the Members' expectations are met and exceeded.
Communicates information with all relevant departments to ensure events are executed smoothly. Utilizes available and appropriate resources to maintain and promote business.
Maintains correspondence with internal department heads to determine catering needs and event promotion for Club events throughout the year.
Keeps the event calendar up-to-date and maintains Catering software and program information.
Informed of current trends within the industry, participates in professional organizations and recommends appropriate actions that benefit the long-term well-being of the department and The Hualalai Club.
Takes ownership in keeping accurate BEO's for each event.
Assists in arranging all Club event needs, including but not limited to, decorations, flowers, linen, rental equipment, staging, entertainment, menu cards, and audio-visual needs for private events, club events or special dining room requests.
Plans, promotes, and generates enthusiasm and interest for the Club's diverse social programs.
Present to oversee the greeting and serving of members for both private and Club events.
Assist with Club Banquet event set up and breakdowns.
Inspects finished arrangements.
Contributes to member private event revenue growth opportunities and ensures timely, accurate invoice processing, banquet billing, Club event P/L management, recap notes and arranges prompt vendor payment for all events.
Handles event inquiries with care and is attentive to details that go into a successful event.
Acts as a liaison between Club and members; provides catering guidelines, menus, directions, photos, etc. to members.
Analyses functions to determine future needs and to implement necessary changes for increased quality. Compile data to track event outcomes and record event recaps.
Creates room layout diagrams containing banquet item placement and related function details.
Assists in maintaining club's master calendar.
Performs special projects as assigned.
Anticipates member/guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Attends staff meetings.
Shows creativity in programming as defined by new event attendance
Club Event P/L Management with delivery of breakeven goal
Development of Club policy, procedures and rules for member private events at Club.
Increase number of events sold of 25 and under (handled by club).
And More!

WHAT TO BRING

Successful candidate must possess legal work authorization in United States
Weekend & Holiday availability required
Successful candidate must possess legal work authorization in United States
5+ years quality experience in luxury catering sales in a private club or similar upscale environment.
Demonstrated background of service excellence. Personable, enthusiastic, kind, detail oriented, self-motivated and a team player.
Strong working knowledge of food and beverage with the ability to speak confidently in menu planning and selection.
Firm grasp of catering software and ability to use various related and basic software programs.
Experience in budgeting and sales forecasting.
Eager to learn and take pride in themselves and their job performance.
A hands on approach is essential.
Maintains a positive attitude and highly organized self-starter.
Four-year degree preferred, degree in Hospitality a plus.