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Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
McDonald’s, one of the most recognized brands in the world, is seeking a skilled Software Development Engineer to lead the development of our in-store technology as part of Commercial Product & Platform organization. The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.
The Software Engineer II role works with the Sr Engineering Manager, Chapter Lead. In this role, you will be responsible for the design, development, testing and maintenance of the McDonald’s restaurant software. Restaurant Technology software includes application user interface, API layer software, data management, and data communication with external systems. The software needs to meet stringent reliability and performance requirements as well as the needs of our customers.
The biggest area of increase in our spending has been in technology, which is helping to drive our growth. We’re looking at how to use technology to improve the customer experience and build new customer experiences. We’re also exploring technologies that can help us reduce or eliminate repetitive tasks and make employees’ jobs more exciting and rewarding. With all the new projects and initiatives, it is an exciting time to be on the team that is helping to make a Better McDonald's!
Accountabilities & Responsibilities
- Develop marketing automation workflows focused on marketing communications & experience personalization such as push notifications, emails, and mobile app personalized experiences
- Conceptualize customer segmentation to support Marketing Automation based on knowledge of pre-existing data structures
- Translate business requests for marketing capabilities, into clear technical requirements that include data properties needed for implementing marketing automations
- Technical requirement solicitation and documentation skills to effectively capture and communicate marketing automation solutions/initiatives to key collaborators
- Ensure that all technical work aligns with the business objectives and marketing strategies
- Triage issues and defects - capturing, prioritizing and remediating for marketing automations
Qualifications
Basic Qualifications:
- Bachelor’s Degree in Computer Engineering, Computer Science, or similar engineering field or equivalent years of experience.
- Minimum 1+ years of non-internship professional marketing automation experience with a marketing or advertising automation technology system
- Experience in implementing marketing automation elements such as segments, audiences, and decision-splits
- Basic understanding of marketing automation concepts and design principles – proven track record to understand how structured data can be translated into marketing segments and other automations that provide personalized experiences/communications to customers
- Understanding of core technologies for web content development- HTML, CSS, and JavaScript
- Extensive experience in working with key data interchange formats including JSON and XML, demonstrating a strong ability to integrate, manipulate, and manage complex data structures across diverse systems and applications
- Ability to collaborate with cross-functional teams in sophisticated environments
- Excellent documentation and communication skills to bridge the gap between business strategy and technical teams. Hands on experience with JIRA/Confluence expected
Preferred Skills:
- Front-end development skills specific to marketing automation. Proficiency in templating languages such as Liquid, Jinja, Handlebars or similar language
- Knowledge of working with key data interchange formats including JSON and XML, demonstrating a strong ability to integrate, manipulate, and manage complex data structures across diverse systems and applications
Compensation
Bonus Eligible: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $75,700.00 - $94,620.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
