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Inside Sales Office Manager

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The Inside Sales Office Manager is responsible for managing and aligning the efforts of the Inside Sales/Customer Service, Parts, Technical Support, and Field Service departments. The ideal candidate will be a strategic thinker with excellent leadership skills, capable of fostering a collaborative, customer-focused culture.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Lead and manage the Inside Sales/Customer Service team to build a high-performing support unit for the outside sales force. Continuously improve processes for efficiency and accuracy in order processing.</li><li>Oversee the Parts Department, developing proactive dealer programs and initiatives to increase sales and revenue.</li><li>Direct the Technical Support Team, ensuring effective cross-departmental communication and consistent updates to engineering and other teams to foster a unified "One Team" culture.</li><li>Manage the Field Service Department, enhancing communication and organizational processes to improve support for warranty issues and product-related concerns.</li><li>Serve as the primary liaison between dealer partners/end users and internal teams, ensuring all client requirements are understood and met.</li><li>Review and analyze sales and order data to identify trends and ensure accuracy, including weekly reviews of new door and parts quotes and orders.</li><li>Collaborate with the outside sales team to resolve issues, improve communication, and streamline processes in alignment with the company’s “One Hormann” vision.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Proven experience leading multiple departments with a focus on team building and culture development.</li><li>Strong background in customer service and project management.</li><li>Demonstrated leadership and people management skills.</li><li>Excellent analytical, problem-solving, and organizational abilities.</li><li>Proficiency in CRM systems and general computer applications.</li><li>Ability to lead, inspire, and motivate cross-functional teams.</li><li>Bachelor’s degree in Sales, Business, or related field; equivalent experience will be considered.<br><br></li></ul><strong>Who We Are<br><br></strong>Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.<br><br><strong>Additional Comments<br><br></strong>Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay. Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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