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IT Service Desk Technician

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<DIV><P><B>IT Service Desk Technician</B></P><P></P><P><B>Pay from $24 to $30 per hour with significant growth and earning potential!</B></P><P></P><P><B>Corporate Headquarters</B></P><P><B>12575 Uline Drive, Pleasant Prairie, WI 53158</B></P><P></P><P>Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.</P><P></P><P><B>Careers Packed with Potential. </B>Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.</P><P></P><P><B>Hours: </B>Sunday - Thursday, 6 AM to 2:30 PM</P><P></P><P><B>Position Responsibilities</B></P></DIV><DIV><UL><LI><P>Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.</P></LI><LI><P>Create incident tickets to document issues and route tickets to appropriate support group.</P></LI><LI><P>Handle major IT incident management to quickly resolve issues that impact the business.</P></LI><LI><P>Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.</P></LI><LI><P>Conduct user account set-up, security maintenance and systems monitoring.</P></LI></UL><P></P><P><B>Minimum Requirements</B></P><UL><LI><P>High school diploma or equivalent. Bachelor's degree <B>preferred.</B></P></LI><LI><P>3+ years of experience as IT Service Desk Technician or Data Center Operator.</P></LI><LI><P>Experience with incident, change and problem management in a multi-location data center.</P></LI><LI><P>Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.</P></LI></UL><P></P><P><B>Benefits</B></P><UL><LI><P>Complete health insurance coverage and 401(k) with 6% employer match that <U>starts day one</U>!</P></LI><LI><P>Multiple bonus programs.</P></LI><LI><P>Paid holidays and generous paid time off.</P></LI><LI><P>Tuition Assistance Program that covers professional continuing education.</P></LI></UL><P></P><P><B>Employee Perks</B></P><UL><LI><P>On-site café and first-class fitness center with complimentary personal trainers.</P></LI><LI><P>Over four miles of beautifully maintained walking trails.</P></LI></UL><P></P><DIV><P><B>About Uline</B></P><P></P><P>Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.</P><P></P><P>Uline is a <U>drug-free workplace</U>. All positions are on-site.</P><P></P><P>EEO/AA Employer/Vet/Disabled</P><P></P><P>#LI-SR1</P><P>#CORP</P><P>(#IN-PPITL3)</P></DIV></DIV>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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