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IT Support Technician

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Comtech Systems of Louisiana, one of Acadiana's oldest I.T. solution providers, has an immediate opening for a full time technician. The ideal candidate will have a
minimum of 2 years of hands-on experience with PC and network support. A minimum of 2 years in a direct support environment is preferred.

Relevant skills include PC hardware and software troubleshooting, IP network troubleshooting, and WAN connectivity troubleshooting along with configuring various IP based hardware such as WAPs, firewalls, and switches. The candidate will be joining a growing team and must be able to support and troubleshoot a network and work closely with the service desk Level I and II teams and assist them. The candidate will eventually cross-train with the service desk team to be able to fill the role of a helpdesk operator should the need arise.

The ideal candidate must be comfortable working in a fast pace environment with little direction.

Requirements

  • Experience installing, supporting, and troubleshooting Windows workstations and servers.
  • Desktop support and help desk experience in a windows environment.
  • Understanding and experience of WAN connectivity and IP Networking, routers and switches.
  • Knowledge of computer hardware and software applications
  • Ability to detect and resolve technical or technology-related problems
  • High school diploma preferred
  • Knowledge/Skills/Abilities:

**Excellent verbal and written communication skills.
**Ability to troubleshoot basic/intermediate hardware problems.
**Highly motivated and efficient.
**Well organized.
**Genuine aptitude and interest in computers and networking technology.
**Advanced experience with computer software applications (MS Office, etc.).
**Able to work independently without supervision, manage own daily schedule and prioritize activities.

We offer competitive pay (commensurate upon experience) and a fun and friendly atmosphere. This position is a great opportunity to learn new skills, some on the job training is expected. Cisco/HP Networking a plus. If you're ready for a fun and challenging career in I.T., send us your resume today!

*Must be able to pass a 7-year criminal background check

Responsibilities

  • Provide technical support to end-users, addressing hardware and software issues efficiently.
  • Troubleshoot and resolve desktop support problems, ensuring minimal downtime.
  • Manage computer systems and networks, including VPN and IP networking configurations.
  • Assist with software installations and updates, particularly Microsoft Office applications.
  • Maintain clear communication with team members and clients to ensure effective problem resolution.
  • Document support activities and solutions for future reference.

Summary

As an IT Support Technician, you will be essential in delivering technical support and troubleshooting software and hardware issues for our organization. Reporting to the IT Manager, you will utilize your core skills in computer management and desktop support to assist users effectively. Your expertise in Microsoft Office, IP networking, and VPN will enhance our team's efficiency. With strong communication skills, you will ensure a seamless experience for all staff, contributing to a productive work environment. Join us in providing top-tier IT support and maintaining our technological infrastructure.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Experience:

  • IT support: 2 years (Required)

Language:

  • English (Required)

Ability to Commute:

  • Scott, LA 70583 (Required)

Ability to Relocate:

  • Scott, LA 70583: Relocate before starting work (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person

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